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Let's Move On


Posted by Patricia Keefe, Jul 13, 2005 07:11 PM

It seems incredibly silly to me, after 25 years of covering the business of IT and the technologists who make it happen, that we're still having to discuss, pitch, survey, or reaffirm the idea that CIOs have a role to play at the C-level of any company, never mind on a board of directors.

Nowadays, besides having a good merger strategy and an international presence, what could possibly be more competitive and strategic then IT? In fact, it's often IT that makes the other two variables--mergers and global branches--doable. I've actually seen mergers hinge on the technical synergy between companies mulling the plunge. IT matters all right--a whole lot.


Consider that accounting and finance may leave most of us yawning, but they're critical to business success and growth, and no company can survive without those functions. Ditto IT. I've read the comparisons to the manufacturing age and the evolution from private power plants to external suppliers and how IT is undeniably headed down this path. It all makes sense--to a point.

No matter how ubiquitous IT becomes, no matter how outsourced or back office some of its functions appear, aka the various writings of Nicholas Carr--IT is going to remain one of the strongest assets any company can have. Our lives are only going to become more automated and more mobile--from our personal needs to our home to the tools we use at the office and on through leisure activities. The sphere envisioned, created, supported, and maintained by some form of IT is only going to increase. For example, in the auto industry, IT--whether outsourced at GM or as an internal service at Ford--isn't just a corporate function, it's part of every product that goes out the door, it's part of what differentiates products today. That's about as integrated as you can get to the business core. On the other hand, while automobiles can't run without some form of fuel, there's no competitive edge to whatever brand of fuel is used. Gas is pretty much gas.

So back to whether CIOs belong on the board of directors. Well, why not? Of course, they have to gain a seat in the executive suite first, but that's no longer a rarity. And to make this happen, IT has to hold up its end by being business-focused, which brings me back to another topic that just won't die: the need for CIOs (and other IT personnel) to be business savvy in general and to understand the needs and goals of the organization they serve in particular. Well, no kidding. You cannot solve problems you don't understand, and there is no point to any project which doesn't serve the greater business goals.

I think we've spent the last decade talking about that truism. Anyone who doesn't get it at this point in the evolution of our industry should not be working in IT, and probably isn't. And given the rate at which outsourcing has become such a critical part of many IT portfolios, and the kinds of jobs that hence go outside, it's a no-brainer that having business skills--among them project management and the ability to communicate--is critical.

What follows are some other issues that just seem well past their freshness date to me:

  • Yes, you do need to have concrete security and data privacy guidelines in place and in use. And someone--titled or not--needs to be assigned the watchdog roles for security and privacy. Your company's reputation and financial future, as well as the future regulation of your industry, may depend on it.

  • Sending out unencrypted data backup tapes in the first place, and doing so via any other method besides overnight delivery, is just NOT worth whatever bucks you think you're saving.

  • Everyone knows already that the "internal threat" is the biggest security threat to most companies. And a good place to start addressing this would be to employ Security 101--regularly changing passwords, something a lot of companies still amazingly don't do.

  • "Cybercrime" is crime. It just happens to take place online. Perpetrators should be punished. Since we're dealing with definable economic damage, and we seem to be moving from teenage boys to organized crime, this should be even more obvious.

  • Privacy seems a pretty dicey affair these days, but the one place you can be sure you don't have privacy is your work E-mail, and negative blogs about your employer, no matter where they end up, will probably get you fired or at least reprimanded.

  • Outsourcing is here to stay, and certain jobs are pretty much gone. No matter how unfair it seems or how angry it may make people. We have to find other ways to create value as IT workers.

  • Open source is a good thing. Technology bigotry is not. There's both room for, and need for, a mix of technology from a mix of suppliers. Pointing out vulnerability in one technology does not constitute an attack. There isn't a technology out there that hasn't got areas of weakness. Rejoice in choice, and try not to take technology personally (unless of course, it's eating your data or otherwise messing with you).

    You can probably think of a few more things that seem obvious enough to make further discussion moot or at least tedious. Jump in, and let your peers know where you think we need to just let it go.

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