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Microsoft
Servicing The Business
Thankfully, applications to help organizations construct and mange those agreements have come a long way. However, IT and business managers still have their work cut out for them. At least half of the challenge is having all of the relevant information documented so that IT managers and their business counterparts can set practical standards. Another important element is making sure both business and IT is on the same page with respect to objectives. Are those goals practical, and what additional cost is the business willing to incur to achieve those aims? But of course, the best intentioned SLAs are useless if the objectives they specify don't map to business goals. That is why it is so crucial to involve business managers in the IT management process. « Podcast: Q&A With Stav Prodromou, Alien Technology Chairman And CEO | Main | IT Excellence: The Human Component » |
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