Commentary
Managing Content In An Information Digital Overload Era
Having the software tools to manage content across the enterprise, as well as connect with suppliers and customers is becoming more important. I recently caught up with Conleth O'Connell, chief technology officer at Vignette, to talk about how companies will manage and share digital content in 2006. Some emerging trends O'Connell identified were personalizing content management and digital rights management. But the most interesting topic is at the end of the interview. That's where he talks about the ability to record Web transactions for quality assurance similar to the way customer service calls are recorded on the telephone. Podcast: Click here to listen or download interview with O'Connell.Having the software tools to manage content across the enterprise, as well as connect with suppliers and customers is becoming more important.
I recently caught up with Conleth O'Connell, chief technology officer at Vignette, to talk about how companies will manage and share digital content in 2006.
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Some emerging trends O'Connell identified were personalizing content management and digital rights management. But the most interesting topic is at the end of the interview. That's where he talks about the ability to record Web transactions for quality assurance similar to the way customer service calls are recorded on the telephone.
Podcast: Click here to listen or download interview with O'Connell.
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