Need some cheering up this Monday morning? Venture capitalist Rick Segal describes how he turned a three-hour flight delay at Orlando airport into an opportunity to catch up on the TV show "Rome," get a good meal at Steak-n-Shake, and a free first-class upgrade. And he did it all using mobile computing technology. The story illustrates the truth of two old adages: 1) Knowledge is power and 2) It's nice to be important, but it's more important to be nice.