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Analyzing The Outsourcers

Back then, InformationWeek Research conducted a survey of more than 300 IT professionals, all customers of various outsourcing firms. We asked those IT professionals about their outsourcing plans, spending plans, and satisfaction with their providers.

We've just started fielding an updated version of this research and would like any and all customers of outsourcing vendors to sign on and weigh in about your partnerships.

While most would consider data two years old to be ancient history, some of the results from the previous wave of this research are still thought-provoking:

- In 2004, nearly three out of five companies were spending $1 million or more on outsourcing, and a quarter were spending over $10 million. Contrary to popular belief, most of these dollars were staying onshore. For every dollar spent with outsourcers, an average of 76 cents stayed in the U.S., 5 cents went to Mexico/Canada, and 19 cents went offshore. How does this spending compare to outsourcing spending in 2006? Give us your input.

- Outsourcing is often a way for companies to find expertise not readily available within the organization. This is why nearly half of organizations surveyed in 2004 reported that operational expertise was the most important factor driving companies to outsource. Tell us why your company outsources.

- Outsourcing customers were generally satisfied with their outsourcers, and seven out of 10 companies stated their outsourcing relationship met or exceeded expectations. Rate your outsourcing vendors.

Now it's your turn. Tell me about your organization's outsourcing successes and challenges. Participate in our 2006 Analyzing the Outsourcers research. Not only will you be heard by your vendors, but you'll also get a free copy of the results.

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