Powered by InformationWeek Business Technology Network
Topics:
Outsourcing
India's Refusal To Open Domestic Markets Could Put Outsourcing Industry At Risk
Technology and business services outsourcing is India's Golden Goose. But the country's refusal to open many of its own markets to foreign competition may be putting that gilded bird's future at risk, and along with it, the ability of U.S. companies to freely tap the Indian IT talent they say they need. Here's the connection... When Indian commerce and industry minister Kamal Nath walked out of the WTO's Doha Round trade talks over the weekend in Geneva, the moment symbolized for many the country's refusal to budge on the issue of granting foreign companies wider access to its agricultural, services, and retail markets. Recently, the U.S. Coalition of Services Industries--a group that includes EDS, IBM, and Microsoft--teamed up with India's NASSCOM and several other global services organizations to jointly express frustration with the Doha process. The stakes are high. Congress thus far has resisted the many cries from within the U.S. by unions and some media commentators to impose limits on offshore outsourcing. But for how long can it keep up that resistance if India itself continues to ignore U.S. requests for greater market access? I recently spoke with an IT exec at Continental Airlines who was frustrated by India's burdensome trade regulations. Continental wanted to route customer calls to its Delhi base made from within India to a service center in the U.S.--kind of a reverse BPO. No can do, said the Indian government. Customer calls originating from within India must be handled by Indian workers. Meanwhile, Indian BPO staffers handle millions of calls per day that originate in the U.S. That doesn't sound like fair trade, does it? « Daily News Podcast For Wednesday, July 5 | Main | Why You've Never Heard Of The Best Phone Ever » |
| Sign Up Now For InformationWeek News Alerts |