A company called Vocal Laboratories provides video commentary on a six-minute customer service call to Hewlett-Packard. HP treats its customer rudely, like cattle. They waste the customer's time. They make the customer sit through six minutes of silence, hold music, and pointless questions. Then they abruptly hang up on the poor guy without providing any help at all. But the most shocking thing of all is that HP is not unusual in this behavior. It's a typical call by any customer to any company, anywhere, at any time.