Topics: Digital Life : Mobile : Switching from Windows to Mac

Mark/Space Responds To My Complaints About Its Mac Synching Software

Posted by Mitch Wagner, Jun 18, 2007 12:58 PM

Mark/Space, the company that makes the Missing Synch software that -- among other things -- synchs Palm handhelds to the Mac, took issue with my complaints about its licensing and customer service.

Eric Ullman, director of marketing, wrote in:

From my perspective as Mark/Space's director of marketing, your blog post above falls under the Any-News-is-Good-News category, but I must say that I'm disappointed by your strongly negative comments about Mark/Space.

I agree with you 100% that our company needs to have an official try-before-you-buy program for our products, so no complaints there. However, when you state that we have, "a lousy licensing plan and disappointing customer service," I must disagree with you on both counts.

Read the rest of his response, it's the fourth comment.

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