Commentary

Stephen Wellman
 

Take 5: Why Did Amp'd Mobile Fail?

MVNO Amp'd Mobile today announced they filed for Chapter 11 bankruptcy protection. I guess it is time to review my analysis of the MVNO market from last week.

MVNO Amp'd Mobile today announced they filed for Chapter 11 bankruptcy protection. I guess it is time to review my analysis of the MVNO market from last week.Last week I argued that the real cause for mobile virtual network operator flops was their intended market. Most of the high-profile MVNOs have targeted the affluent and/or the young (preferably young professionals with disposable income). Amp'd Mobile was no different. The company aimed its mobile service at the coveted 18-to-35 demographic.

It didn't help that Amp'd was spending money like a dot-com in 1999, or that it churned 7% to 8% of its subscribers each month. But without the proper market and business model, no amount of marketing could save it.


More Mobility Insights

White Papers

More >>

Reports

More >>

Webcasts

More >>

Anyway, to get a better perspective on the decline of Amp'd, I phoned Alex Besen, founder and managing consultant of The Besen Group, for this edition of Take 5.

Over The Air: What happened to Amp'd Mobile? Was this a case of old-fashioned dot-com cash burn or was it something else?

Alex: Yes, it was a bad case of cash burn. Same thing. But they may make a comeback -- they did apply for bankruptcy. Who knows, maybe they will just be in the online content business from now on.

Over The Air: What was wrong with their mobile content?

Alex: They couldn't create stickiness. Having subscribers demand the content. They just didn't come back.

Over The Air: What is the ideal target demographic for an MVNO?

Alex: There is no such thing. You have to understand the behavior and needs of your demographic, no matter what it is. And, of course, having a loyal subscriber base.

Over The Air: Should MVNOs focus on building core brands or on going after the business the carriers don't want to deal with?

Alex: Neither. Companies looking to launch MVNOs need to wait for mobile market saturation in North America to reach 100%.

Over The Air: What is the best model for an MVNO: Post-pay or pre-paid?

Alex: It can be both, it all depends on the target segment. If you choose 25-to-45-year olds, you want to go with post-paid.

Over The Air: After the collapse of ESPN and now Amp'd Mobile, is the MVNO now dead?

Alex: No, not at all.

Over The Air: Why is Virgin Mobile such a success?

Alex: I don't agree that they are 100% a success. If you look at their numbers, they're not as good as they could be. They count their subscribers on 150 days, rather than the 90-day industry standard. So if you do the math the correct way, they have 3.2 million vs. the 4.8 million they claim. Virgin's ARPU is declining and they have never been profitable even after five years. This tells us that their marketing and customer acquisition costs are high and their customer lifetime value is low.

Over The Air: Besides Virgin Mobile, what are some other profitable MVNOs?

Alex: Movida is an example of a successful MVNO. They target Hispanics and they are doing well. Tracfone is another example and they target both Hispanics and non-Hispanics in the low-end youth segment and they're solely prepaid.


Related Reading




Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

InformationWeek encourages readers to engage in spirited, healthy debate, including taking us to task. However, InformationWeek moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. InformationWeek further reserves the right to disable the profile of any commenter participating in said activities.

Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.
T-Shirt Giveaway T-Shirt Giveaway: Each week we're selecting one great comment from our readers. The author of the comment will receive an InformaitonWeek Community t-shirt. So get posting!
Subscribe to RSS

Resource Links