The InformationWeek -- Blogs
CIOs Uncensored

Topics:   CIOs Uncensored

  • Email this page E-mail this page
  • Print this page Print this page
  • Bookmark and Share
  • icon

The High Cost Of Identity Theft


Posted by John Soat, Aug 15, 2007 06:32 PM

Besides a series of annoying TV commercials, the real-world impact of identity theft is much debated these days. Finally, there are some cold, hard numbers.

TJX, the poster child for grandiose data theft, said yesterday that its second-quarter profit fell by 57% due to a $118 million charge related to "unauthorized computer intrusion(s)."

"We have continued to learn more about the computer intrusion(s) and are now able to estimate the Company's liability," said TJX CEO Carol Meyrowitz, in a statement.

To recap: TJX, the parent company of T.J. Maxx, Marshall's, and other discounts retail chains, announced in January that it had suffered the compromise of more than 45 million customer records sometime over the previous year and a half. That customer data has started turning up recently in identity-theft schemes, particularly in Florida.

As a result of the data breach, TJX is being sued by a couple of class-action-lawsuits worth of customers and several banks. TJX still claims not to know much about the hacker break-in(s), including whether it was one big heist or a series of hacks (thus the parentheticals).

TJX already had taken a total of $17 million in charges related to the data theft in its previous two quarters. As for the $118 million:

"This charge includes $11 million (after tax), or $.02 per share, for costs incurred during the quarter, as well as a reserve of $107 million (after tax), or $.23 per share, for the Company's exposure to potential losses. This reserve reflects the Company's estimation of probable losses, in accordance with generally accepted accounting principles, based on the information available to the Company as of August 14, 2007, and includes an estimation of total, potential cash liabilities from pending litigation, proceedings, investigations and other claims, as well as legal and other costs and expenses, arising from the intrusion(s). In addition, TJX expects to incur future non-cash charges of approximately $21 million (after tax), or $.05 per share, that are not included in this reserve and could be recorded in fiscal year 2009. Together, these cash and non-cash charges represent the Company's best estimate of the total losses the Company expects to incur as a result of the computer intrusion(s)."

Identity theft is not a major priority for CIOs. According to InformationWeek Research's most recent Information Security Survey, only a fourth of the more than 1,000 U.S. respondents cite "Customer-data theft by outsiders" as a top security priority, which made it fifth on the list behind viruses, spyware, spam, and "unauthorized employee access to files and/or data." Of the 804 respondents reporting network intrusions last year, only 9% admit to identity theft. Strange, because almost a third admit to phishing attacks -- and isn't phishing one of the leading forms of identity theft?

Fueling the perception that identity theft isn't a big problem is a recent Government Accountability Office report entitled: "Personal Information: Data Breaches Are Frequent, But Evidence of Resulting Identity Theft Is Limited; However, The Full Extent Is Unknown." The title tells it all. In examining a number of data breaches, the GAO was unable to find a direct link with identity theft in the majority of cases. Also strange -- I can find several sites that will sell me somebody's personal data in about a half-hour's worth of Web surfing.

So, finally, with TJX's quarterly report, here are some stark numbers that should bring home for CIOs the potential cost of identity theft. There's a bottom line to everything, and for identity theft, this should be it.

« Carriers Still Not Jumping On Convergence Caravan | Main | Arctic Cooler Chills Down My Intel Quad-Core Processor »



Sign up now for the weekly InformationWeek Blog Newsletter.


This is a public forum. United Business Media and its affiliates are not responsible for and do not control what is posted herein. United Business Media makes no warranties or guarantees concerning any advice dispensed by its staff members or readers.

Community standards in this comment area do not permit hate language, excessive profanity, or other patently offensive language. Please be aware that all information posted to this comment area becomes the property of United Business Media LLC and may be edited and republished in print or electronic format as outlined in United Business Media's Terms of Service.

Important Note: This comment area is NOT intended for commercial messages or solicitations of business.




InformationWeek Chief Of The Year:
Call For Nominations
Know a dynamic, future-oriented tech chief? We're looking for the most insightful, innovative, forward-thinking business technology leader to honor as our 2008 Chief Of The Year. "Tomorrow's CIO" is the theme of our InformationWeek 500 Conference, and of a recent in-depth InformationWeek Analytics Report based on our extensive survey. The qualities identified with Tomorrow's CIO—equal parts leadership, vision, business savvy, technology expertise--are what we're looking for in our Chief Of The Year.

Candidates must be CIOs, CTOs, or VP-of-IT level executives. Nominations will be accepted now through Oct. 31, 2008.

Please send your nominations to: cjmurphy@techweb.com.



Sign Up For The CIOs Uncensored Newsletter
Every Thursday, Chris Murphy and his fellow analysts explore the business, strategy, and management issues most important to IT leaders.

Sign up for our free, weekly newsletter today!

Newsletter Archives


Global CIO Video



  1. Twitter In Controversial Spotlight Amid Mumbai Attacks
  2. Google Round Up: Evil Layoffs, Chrome Speed Test, Street Views
  3. iPhone 2.2 Images Hit The Web
  4. iPhone Firmware 2.2 Breaking Some Apps
  5. Don't Shut Off Vista UAC, There's A Better Way


  1. Google Chrome Browser To Support Customization
  2. Cell Phone Users Increasingly Satisfied With Their Service
  3. Cell Phones More Distracting Than Chatty Passengers
  4. WiMax Future Remains Unclear With Clearwire
  5. Texas Instruments Ranked Top MID Platform Vendor
  6. Alcatel-Lucent Could Dump Mobiles To End Pain

 
 

  Ars Technica
Boing Boing
Channel 9 Forums
CRN Blogs
Dr.Dobb's Portal: Blogs
Engadget
Gizmodo
GrokLaw
  Lifehacker
Schneier on Security
Slashdot
TechCrunch
Techdirt
Techmeme
Valleywag

  SEPTEMBER 2008
AUGUST 2008
JULY 2008
JUNE 2008
MAY 2008
APRIL 2008
MARCH 2008
FEBRUARY 2008
  JANUARY 2008
DECEMBER 2007
NOVEMBER 2007
OCTOBER 2007
SEPTEMBER 2007
AUGUST 2007
JULY 2007
JUNE 2007