Commentary

Another BlackBerry Outage Being Reported

Various sites on the Internet are reporting that BlackBerry users are experiencing trouble for the second time in 5 months.

Various sites on the Internet are reporting that BlackBerry users are experiencing trouble for the second time in 5 months.According to The Boy Genius Report, the blackout is occurring across all networks and is likely a problem with RIM's systems, and not the individual carriers. This time, it is more than mobile email that is being impacted, but all access to mobile data for some users as well.

User reports of problems are coming in from T-Mobile, Sprint, Verizon and AT&T users in the U.S. T-Mobile acknowledged that it is seeing problems with BlackBerry services globally, and not just in the U.S.


More Mobility Insights

White Papers

More >>

Reports

More >>

Webcasts

More >>

The problem appears to be related to BIS email services, and not BES email services.

Update: RIM issued this statement in response to a request for information regarding the blackout issue:

"A software issue caused delays in message delivery for some customers using BlackBerry Internet Service in North America today. No email messages were lost. Although the software issue was resolved, the BlackBerry Internet Service system is still experiencing varying delays in some areas as the backlogs of messages are cleared. Phone and SMS service was unaffected and service for BlackBerry Enterprise Server customers was not impacted. RIM is continuing to monitor the situation and apologizes to customers for any inconvenience."

Correct me if I am wrong, but didn't RIM co-CEO Balsillie vow that BlackBerry users would never experience a blackout similar to the one that occurred several months ago? Open mouth, insert foot...


Related Reading




Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

InformationWeek encourages readers to engage in spirited, healthy debate, including taking us to task. However, InformationWeek moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. InformationWeek further reserves the right to disable the profile of any commenter participating in said activities.

Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.
T-Shirt Giveaway T-Shirt Giveaway: Each week we're selecting one great comment from our readers. The author of the comment will receive an InformaitonWeek Community t-shirt. So get posting!
Subscribe to RSS

Resource Links