Commentary

AT&T Can't Make Up Its Mind About Free Wi-Fi For iPhone

This is bordering on ridiculous. Last week, iPhone users (myself included) noticed that they could get free access to Wi-Fi service from AT&T at Starbucks locations. Later in the week, AT&T yanked the service. Early this week, it put the service back up, complete with information on the AT&T Web site. Today, any references to free Wi-Fi for iPhones is once again gone. What gives, AT&T?

This is bordering on ridiculous. Last week, iPhone users (myself included) noticed that they could get free access to Wi-Fi service from AT&T at Starbucks locations. Later in the week, AT&T yanked the service. Early this week, it put the service back up, complete with information on the AT&T Web site. Today, any references to free Wi-Fi for iPhones is once again gone. What gives, AT&T?Seriously. AT&T gave, took, gave again, and took again. Who's making the decisions over there? Is there some sort of internal argument between two different parties, each of which has access to the "turn it on" button somewhere?

This has to rate as one of the most bungled service roll-outs ever. Ars Techinca provides all the nitty-gritty details about the on-again, off-again service.


More Mobility Insights

White Papers

More >>

Reports

More >>

Webcasts

More >>

Personally, I wonder if this service has anything to do with the impending 3G iPhone. I wonder if 3G iPhone users will have access to free Wi-Fi service, or if this will only be offered to the first generation if iPhones that are limited to EDGE data. Who knows.

Either way, AT&T, you just need to make your mind up and roll with it. You can't give people a service, then stop it, then give it back, and then take it away again. This is especially true if someone bases a purchasing decision on literature from your Web site that mysteriously changes when no one is looking.


Related Reading




Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

InformationWeek encourages readers to engage in spirited, healthy debate, including taking us to task. However, InformationWeek moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. InformationWeek further reserves the right to disable the profile of any commenter participating in said activities.

Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.
T-Shirt Giveaway T-Shirt Giveaway: Each week we're selecting one great comment from our readers. The author of the comment will receive an InformaitonWeek Community t-shirt. So get posting!
Subscribe to RSS

Resource Links