Commentary

Alexander Wolfe
 

EBay Feedback Cutoff Kicking In, Sellers Angry

When eBay announced back in January that it was pulling the plug on its longtime policy of letting sellers leave negative feedback on buyers, those self-same sellers were royally peeved. Now that the policy is set to go into effect, on Monday, May 19, the ire of eBay sellers shows no sign of abating. Boy, are they p.o.'d. Here's what they're telling me.

When eBay announced back in January that it was pulling the plug on its longtime policy of letting sellers leave negative feedback on buyers, those self-same sellers were royally peeved. Now that the policy is set to go into effect, on Monday, May 19, the ire of eBay sellers shows no sign of abating. Boy, are they p.o.'d. Here's what they're telling me.First, some quick background. As I previously blogged, in EBay's Feedback Changes Are Bad News For Buyers, eBay's stated reason for the change is: The previous system prevented buyers from leaving honest Feedback since they feared retaliation from the sellers if they left a negative.

But sellers aren't buying that explanation. Initially, the thinking amongst the eBay user community was the policy somehow was intended to prop up the site's sagging performance, possibly by making eBay friendly for buyers. (That stemmed from the fact that buyers were widely perceived as being intimidated into leaving good feedback on sellers, because if they didn't, sellers would retaliate.)


More Global CIO Insights

White Papers

More >>

Reports

More >>

Webcasts

More >>

However, as things shook out, the received wisdom tilted more toward the idea that eBay's concern for the average buyer and seller wasn't quite so nuanced. Mostly, the feedback change -- as well as a bunch of revisions in the seller fee structure -- was designed to make eBay more attractive to large sellers. Sadly, the newfound big-seller friendliness comes at the apparent expense of the smaller sellers who made eBay a big success in the first place.

Still, times change. What hasn't changed, since January, is the vitriol of the average eBay seller, who is mightily ticked at the new feedback policy. Here are some of the comments I've received in response to my earlier eBay post. What really hammers home the anger meme is the fact that the post, dated Feb 7, has received comments right up through yesterday (that's very unusual; commenting typically peters out a few days after a post goes up). Anyway, here's some of what they're saying:

"I used to buy and sell on eBay all the time. Not anymore. This change is completely unnecessary."

"Without the sellers there is no eBay. I am one of the thousands they lost due to their completely inept management. All the sellers should at least try the competition and put eBay's monopoly mentality to the test."

"I'm a seller on eBay and have been for a few years. The new feedback system bothers me because I can't leave negative for buyers who don't pay me. I would expect no less than a negative feedback if I took a buyer's money and then decided not to ship the item."

"I will still sell items on eBay, because eBay is still the #1 place. But go around and ask sellers, does anyone like their new stupid policy?"

"As soon as this change takes place, I am DONE with eBay!"

"We have been selling and buying at eBay for 10 years. These new changes are horrible for sellers and buyers."

"I think this is really about FEAR. So many eBay sellers do not know what it is like to actually provide customer service. This is evident when you make a purchase on eBay or ask a question about something for sale on eBay and you get no response."

"Both Buyer and Seller feedback has been a long-standing cornerstone that has been one of the key reasons for eBay's success. I have had enough. Not only because of the feedback but also the constant hiking in prices."

To be fair and balanced, here are a few comments from the other side of the argument, favoring eBay's change:

"I believe that eBay really needed to do something about feedback, and of course the solution would involve stepping on some toes. I am so sick of having to worry about retailiatory feedback as a buyer--my eBay record was ruined 6 years ago when I bought a product and it was missing a piece."

"There have been a mixed response over this eBay's feedback changes.... But these changes can be justified and it shouldn't affect consumers."

So what do you think about eBay's no policy: Deal or no deal?

Like this blog? Subscribe to its RSS feed, here.

For a mobile experience, follow my daily observations on Twitter.

Check out my tech videos on this YouTube channel.


Related Reading




Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

InformationWeek encourages readers to engage in spirited, healthy debate, including taking us to task. However, InformationWeek moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. InformationWeek further reserves the right to disable the profile of any commenter participating in said activities.

Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.
T-Shirt Giveaway T-Shirt Giveaway: Each week we're selecting one great comment from our readers. The author of the comment will receive an InformaitonWeek Community t-shirt. So get posting!
Subscribe to RSS

Resource Links