Commentary

Bob Evans
Senior VP, Global CIO  

IBM Outsourcing Deal With India's Bharti Triples To $2.5B

The explosive growth of Indian telecom client Bharti Airtel is driving a similar explosion in the value of the $750M, 10-year outsourcing contract Bharti signed with IBM in 2004. With Bharti adding 3 million customers a month, the size and scope of its IBM partnership has expanded dramatically and could push the 10-year value of the deal to $2.5B.

The explosive growth of Indian telecom client Bharti Airtel is driving a similar explosion in the value of the $750M, 10-year outsourcing contract Bharti signed with IBM in 2004. With Bharti adding 3 million customers a month, the size and scope of its IBM partnership has expanded dramatically and could push the 10-year value of the deal to $2.5B.In addition to a huge bump in revenue, the expanded deal with Bharti is also providing IBM with a template for outsourcing deals with other telecom companies around the world that could ultimately generate $4B in revenue for IBM, according to the Economic Times of India, which said IBM has locked up or is in negotiations for the following outsourcing deals with telecom clients:

  • Vodafone for $1.2B; signed last year

  • More Global CIO Insights

    White Papers

    More >>

    Reports

    More >>

    Webcasts

    More >>

  • Idea Cellular for $900M; signed last year
  • Maxis (Malaysia) for $300M; signed in February
  • MTN, Africa's largest telco, for $2B; reportedly in negotiations
  • Meanwhile, Bharti continues to leverage IBM's strengths in business-process outsourcing to handle new and different types of business, including increasingly deep connections with some of Bharti's top customers, according to the Economic Times article:

    Bharti, which recently launched mobile services in Sri Lanka, has outsourced all its IT requirements in the island nation to IBM. It also handles the IT operations for Jersey Airtel, a subsidiary of Bharti which offers mobile services in Channel islands in Europe.

    Last year, IBM's BPO arm in India bagged a six-year contract to provide voice and back-office services including customer service, collections, and customer retention for Bharti's premium customers. After that Bharti and IBM also signed a $150-million deal under which the software major would handle all IT operations for the telco's direct-to-home (DTH) television and Internet protocol TV (IPTV) services.

    The IBM-Bharti deal is intriguing not only for its size and increasing depth of engagement but also because it represents yet another case of how IBM has been able to achieve huge success in winning outsourcing contracts within India, which leads the world in offering such services.

    About six weeks ago, we blogged here at Global CIO about how IBM, for the second year in a row, held the largest market share within India for IT services as "Indian CIOs are requiring outsourcing partners to offer end-to-end services and deep domain expertise and are putting less emphasis on low prices."


    Related Reading




    Currently we allow the following HTML tags in comments:

    Single tags

    These tags can be used alone and don't need an ending tag.

    <br> Defines a single line break

    <hr> Defines a horizontal line

    Matching tags

    These require an ending tag - e.g. <i>italic text</i>

    <a> Defines an anchor

    <b> Defines bold text

    <big> Defines big text

    <blockquote> Defines a long quotation

    <caption> Defines a table caption

    <cite> Defines a citation

    <code> Defines computer code text

    <em> Defines emphasized text

    <fieldset> Defines a border around elements in a form

    <h1> This is heading 1

    <h2> This is heading 2

    <h3> This is heading 3

    <h4> This is heading 4

    <h5> This is heading 5

    <h6> This is heading 6

    <i> Defines italic text

    <p> Defines a paragraph

    <pre> Defines preformatted text

    <q> Defines a short quotation

    <samp> Defines sample computer code text

    <small> Defines small text

    <span> Defines a section in a document

    <s> Defines strikethrough text

    <strike> Defines strikethrough text

    <strong> Defines strong text

    <sub> Defines subscripted text

    <sup> Defines superscripted text

    <u> Defines underlined text

    InformationWeek encourages readers to engage in spirited, healthy debate, including taking us to task. However, InformationWeek moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. InformationWeek further reserves the right to disable the profile of any commenter participating in said activities.

    Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.
    T-Shirt Giveaway T-Shirt Giveaway: Each week we're selecting one great comment from our readers. The author of the comment will receive an InformaitonWeek Community t-shirt. So get posting!
    Subscribe to RSS

    Resource Links