Commentary

Jonathan Salem Baskin
 

Twitter Should Take The Offer

The blogosphere was all atwitter over the weekend with news that Google is close to offering a lot of money for Twitter. I know I'm going to get dinged for saying it, but I think the company's founders should take the offer, whatever the price.

The blogosphere was all atwitter over the weekend with news that Google is close to offering a lot of money for Twitter. I know I'm going to get dinged for saying it, but I think the company's founders should take the offer, whatever the price.I get the pitch: people linked to one another, free from the filters and qualifications of the institutions upon which we once relied, which have been revealed as incomplete, trending toward insincerity, and often times amounting to outright lies (or simply been some brilliant branding, which is a creative combination of incompleteness and insincerity, most of the time).

A few companies have taken the plunge, and used Twitter to catch customer complaints offered up to the ether. This is the slightest hint of an incomprehensibly potent, exciting future: people linked to information, and to one another, in a manner that's localized, mobile, and real-time. Imagine the power of giving them (and/or enabling them to give to one another) updates on lines at restaurants, reviews of items on sale at a mall, traffic updates, where products were manufactured, or whatever. Arguably, every experience could have a ubiquitous search/social component.


More Insights

White Papers

More >>

Reports

More >>

Webcasts

More >>

But is Twitter the tool that will do it...and thus warrant a purchase price of a rumored $750 million to $1 billion in cash from Google? I know it's heretical to even suggest, but what if it isn't the answer?

To many would-be or recovering users, it's a glorified IM distribution list. The messages are short, and often-times pointless. For every customer feedback "success" noted by its advocates (or even the proactive promotional use, however furtive), there is usually an established, more robust mechanism that had to fail first: for instance, shouldn't complaints get handled by customer service departments like, er, directly, instead of relying on the impromptu magic of Twitter? Aren't there any number of other, different, and better ways to distribute information (and promotions) that marketers have just forgotten how to use effectively?

I'd argue that what's broken in communications these days isn't a mechanism issue, but rather a content issue.

And, when matched against the potentially cosmic implications of ubiquitous social/search, Twitter might be only one mechanism in search of an issue (or issues) to resolve. Sure, it's immediate and quick, but what exactly does Twitter really own?

The idea that lots of people are willing to use it when it's free is not the most encouraging business model. Those of us who are old enough to remember the Internet Bubble know that it's pretty difficult to monetize something in the future that seems to be worthless in the present. In 2009, shouldn't the fact that it doesn't make any real money be a big, fluttering red flag?

So if I were running Twitter, I'd look at any offer as pretty tweet, and walk off into the pantheon of Internet start-ups that cashed-out when they were still 100% promise. If it turns out to the a game-changer, there's nothing wrong with having invented it...and sold it for a cool billion.

Jonathan Salem Baskin writes the Dim Bulb blog and is the author of Branding Only Works On Cattle.


Related Reading




Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

InformationWeek encourages readers to engage in spirited, healthy debate, including taking us to task. However, InformationWeek moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. InformationWeek further reserves the right to disable the profile of any commenter participating in said activities.

Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.
T-Shirt Giveaway T-Shirt Giveaway: Each week we're selecting one great comment from our readers. The author of the comment will receive an InformaitonWeek Community t-shirt. So get posting!
Subscribe to RSS

Resource Links