Commentary
T-Mobile Offers Sidekick Users $100 Gift Card
As T-Mobile struggles to come up with a solid solution to its Sidekick woes, it is waving yet another peace branch at its customers. This one comes in the shape of a $100 gift card for those who actually lost data. There's a new twist, though. T-Mobile says, now, that some data may be recovered.As T-Mobile struggles to come up with a solid solution to its Sidekick woes, it is waving yet another peace branch at its customers. This one comes in the shape of a $100 gift card for those who actually lost data. There's a new twist, though. T-Mobile says, now, that some data may be recovered.Earlier today, T-Mobile offered all its Sidekick customers a free month of service for the loss of data services that they experienced late last week. For some, that wasn't enough.
Now, T-Mobile is taking things a bit further. First, T-Mobile says that now there's a chance that some -- not all -- of the lost data may be recovered. The company is working hard to figure out just what it can retrieve and what it can't. Second, T-Mobile assured customers that it and Microsoft and doing everything they can to determine the cause of the data service and content loss and prevent it from happening again.
More Mobility Insights
White Papers
- The BlackBerry PlayBook tablet's Good Bones - by BlackBerry
- New Visual and Wizard-Driven Paradigms for Exploring Data and Developing Analytic Workflows
Reports
- Mobility’s Next Challenge: 8 Steps to a Secure Environment
- Time to Move: How to Ensure 'Mobility' Translates to 'Agility'
Webcasts
- Maximize ROI with Database Consolidation onto Private Clouds
- The ABC's of Cloud Computing in the Midmarket
In order to appease angry customers and quash tempers, T-Mobile is going to send a $100 "customer appreciation" gift card to Sidekick users who "experienced a significant and permanent loss of personal content." Too bad the gift card needs to be used on T-Mobile goods or services. It feels like a half-hearted effort if you ask me.
T-Mobile said that affected users don't have to take any action, that T-Mobile will send out the appropriate information in the next couple of weeks.
Here's the full statement from T-Mobile USA:
T-MOBILE STATUS UPDATE ON SIDEKICK DATA DISRUPTION, MON., OCT. 12Dear valued T-Mobile Sidekick customers: We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained. Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you. In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer's T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days - there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered. Sidekick customers can continue to visit T-Mobile Sidekick Forums (http://www.t-mobile.com/sidekick) on a regular basis to access the latest updates, as well as FAQs regarding this service disruption. The Forums also offers tips and suggestions for rebuilding content on your device.
Related Reading
| To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy. | |
|
|
T-Shirt Giveaway: Each week we're selecting one great comment from our readers. The author of the comment will receive an InformaitonWeek Community t-shirt. So get posting! |
Subscribe to RSSResource Links
This Week's Issue
Technology Whitepapers
- Mobile BI: Actionable Intelligence for the Agile Enterprise
- Creating the Enterprise-Class Tablet Environment - by Yankee Group
- The BlackBerry PlayBook tablet's Good Bones - by BlackBerry
- Red Alert: Why Tablet Security Matters - by BlackBerry
- New Visual and Wizard-Driven Paradigms for Exploring Data and Developing Analytic Workflows
Featured Resource
This white paper focuses on the critical need to manage outbound content sent via various avenues including email, Instant Messages, text messages, tweets, and Facebook posts. Read More












