Subscribe to the RSS feed

A company called Vocal Laboratories provides video commentary on a six-minute customer service call to Hewlett-Packard. HP treats its customer rudely, like cattle. They waste the customer's time. They make the customer sit through six minutes of silence, hold music, and pointless questions. Then they abruptly hang up on the poor guy without providing any help at all. But the most shocking thing of all is that HP is not unusual in this behavior. It's a typical call by any customer to any company, anywhere, at any time.

Comments(10)

An interesting report by Gartner this week adds evidence that virtual worlds are here to stay. Gartner says 80% of Internet users will be active in virtual worlds within four years. They also gave advice on how big business should get on top of virtual worlds.

Comments(5)

Next month marks the anniversary of a very controversial article that may or may not still apply. It depends on which side of the IT fence you are sitting on, I suppose.

Comments(3)