Blurring The Boundaries - InformationWeek
IoT
IoT
Feature
News
12/31/2002
02:26 PM
50%
50%
RELATED EVENTS
Threat Intelligence Overload?
Aug 23, 2017
A wide range of threat intelligence feeds and services have cropped up keep IT organizations up to ...Read More>>

Blurring The Boundaries

Business-process management products have much in common, but stake decisions on key differences.

With companies focused on being more efficient and leveraging existing systems, business-process management is a top priority. While it isn't new, the definition of "process" continues to broaden.

A process is any business function or set of functions that includes the interaction of large numbers of distributed people and disparate systems, where management, coordination, and automation of tasks and decision-making would provide a business benefit.

The value of managing business processes has given rise to a market for BPM technology products. These provide frameworks that can be used to develop multiple applications that manage or simply participate in business processes.

Business-process management software must be able to automatically manage processes, as well as allow manual intervention, and they need to be able to extract information from data sources while simultaneously adding new transaction information. It should also be able to generate transactions in multiple related systems and support straight-though processing without human invention, all while maintaining complete transaction control. BPM software may involve the use of integration server components that tie together a company's back-end systems and enable systems to be added with minimal customization.

Residential-mortgage processing is one of the most process-intensive applications for BPM. From the origination of the loan through closing and servicing, the process involves a tremendous amount of manual labor, as well as integration with multiple internal and external applications. With BPM software, lenders could cut costs and processing time while meeting service and compliance deadlines.

Business-process management frameworks also make sense for claims-processing applications. BPM meets the needs of straight-through processing of claims with no human intervention and handling multiple exceptions requiring staff review and research.

Some products evolved from workflow software offered by vendors such as FileNet, IBM, Identitech, Plexus, and Staffware. As process management became more complex and the need for enhanced capabilities such as transaction management, straight-through-processing support, and multisystem integration arose, vendors offering workflow products had to enhance their software's capabilities.

Many workflow vendors added integration servers or adapters to allow more efficient multisystem integration. Staffware supports integration adapters from Actional Corp. Identitech supports Novell's XML integration server. FileNet includes the IBM CrossWorlds integration server in its Brightspire framework. IBM incorporates CrossWorlds into WebSphere Business Integration products, which include MQSeries Workflow.

Other BPM offerings evolved from integration products. They've always been strong in integration technology and transaction management but typically weak in workflow capabilities, such as managing human intervention, monitoring workflow steps, and providing graphical design modules to let users build workflows.

Previous
1 of 3
Next
Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll