Move comes as it also brings some customer-facing support jobs back to the U.S.
AT&T last month trumpeted the fact that it would end offshore outsourcing arrangements for certain customer-service functions and bring that work to the United States. But it appears to be sending some behind-the-scenes operations out of the country at the same time. AT&T is expanding its relationship with Indian outsourcer Tech Mahindra, which is partly owned by British Telecom, say sources with knowledge of the company's plans. At least 24 software developers at AT&T's Orlando, Fla., billing center will be laid off by March and their work moved to Tech Mahindra. An AT&T spokesman confirms the Orlando cuts but says they're not part of a wider offshoring push.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.