iMac Shipments Delayed: Multiple Problems Reported - InformationWeek
IoT
IoT
Government // Mobile & Wireless
Commentary
12/14/2009
05:59 PM
Jake Widman
Jake Widman
Commentary
50%
50%
RELATED EVENTS
Full Security Visibility: An Introduction to SysSecOps
Jun 06, 2017
Systems and security operations - SysSecOps - is a growing approach that integrates endpoint monit ...Read More>>

iMac Shipments Delayed: Multiple Problems Reported

The 27-inch iMacs, introduced in October, are now showing a two-week ship time. Apple has not said why, but an independent website has been documenting issues with the new machines ranging from flickering screens to whistling displays.

The 27-inch iMacs, introduced in October, are now showing a two-week ship time. Apple has not said why, but an independent website has been documenting issues with the new machines ranging from flickering screens to whistling displays.The 27- and 21.5-inch iMacs were announced on October 20 and replaced the previous 24- and 20-inch models -- systems that I've called "the cornerstone of any Mac office." Complaints about flickering screens began to appear on the Apple support site within a week, and there are now 85 pages devoted to the topic, "New iMac 27inch screen flickering/tearing/shutoff."

That's not the only problem customers are having, either. A new site, imac.squeaked.com, has been collecting and collating the complaints, and the flickering displays account for a little more than half of the issues. Others range from finding the screen cracked on arrival to dead pixels to perhaps the strangest, a high-pitched whistling noise that increases as the display's brightness is turned up (the issue the site appears to be named for). To be fair, more than 20 percent of the posters on imac.squeaked are reporting that their systems arrived in perfect condition.

More From bMighty:

Nevertheless, suddenly customers who order a 27-inch iMac are going to have to wait a couple of weeks to get it. In a typically opaque statement, an Apple spokesperson told CNet that "the new iMac has been a huge hit and we are working hard to fulfill orders as quickly as possible. We apologize for any inconvenience or delay this may cause our customers." The vast majority of the complaints on imac.squeaked.com have to do with the 27-inch model, though the high-pitched squeal seems to be mostly a problem with the 21.5-inch iMac.

Most Mac veterans wait for the first or second rev of a new piece of hardware before jumping in, and this is a good example of why. The iMac will still be the cornerstone of a Mac office, but t's probably a good idea to hold off on laying or rebuilding that foundation for a month or two.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of Data and Analytics
Today's companies are differentiating themselves using data analytics, but the journey requires adjustments to people, processes, technology, and culture. 
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll