Business/E-Business
Commentary
3/21/2011
09:54 AM
Connect Directly
RSS
E-Mail
50%
50%

Mitel Rolls Out New Version Of Its UC Solution

Video conferencing capabilities, greater scalability, a more open architecture, and an improved user interface are the highlights in the Mitel Unified Communicator (UC) Advanced 4.0 solution.

Video conferencing capabilities, greater scalability, a more open architecture, and an improved user interface are the highlights in the Mitel Unified Communicator (UC) Advanced 4.0 solution.The new release includes support for desktop video conferencing, which is becoming a more popular communications option among small and medium businesses. Users can also attach subject and priority messaging with each call, which may prod recipients to pick it up.

Traditionally, customers have found mixing and matching different UC solutions difficult. The Mitel system features server federation between UC Advanced and Microsoft Office Communications Server (OCS) or IBM Lotus Sametime clients. Consequently, users can work with non-Mitel instant messaging, presence, and chat functions.

The new release supports peering, so geographically dispersed servers can connect with one another. As a result, the UC Advanced system now supports up to 10,000 users. A refreshed user interface allows for a more intuitive user experience and eases navigation, according to the company. An UC Advanced Mobile for BlackBerry update helps users provision corporate locations and integrates the Mitel system with smartphone contacts.

For decades, Mitel has been a leading supplier of voice communications systems to small and medium suppliers. Like competitors, the company struggled to switch from traditional hardware based PBX solutions to modern software based IP PBX systems. In response, the vendor, which claims to have 65,000 customers, retooled its product portfolio. Mitel now finds itself in a highly volatile marketplace and facing a bevy of competitors. In its last fiscal quarter, the vendor reported minimal revenue growth and a loss of $4 million. While Mitel has taken many positive steps in trying to reshape its business, how it will fare long term remains an open question.

Comment  | 
Print  | 
More Insights
IT's Reputation: What the Data Says
IT's Reputation: What the Data Says
InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Government Tech Digest Oct. 27, 2014
To meet obligations -- and avoid accusations of cover-up and incompetence -- federal agencies must get serious about digitizing records.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
A roundup of the top stories and community news at InformationWeek.com.
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.