Does your company have a plan to support employees who are using various mobile VoIP services? If not, it better start designing one because the technology is accelerating into the mainstream.
Does your company have a plan to support employees who are using various mobile VoIP services? If not, it better start designing one because the technology is accelerating into the mainstream.Market research firm In-Stat projects that there will be 139 million mobile VoIP users in 2014. In addition to the growing use of mobile devices, such as smartphones, the voice technology is working its way into various applications, especially social networking programs. Another factor is employees like the service because they can use phones when traveling abroad without paying the expensive roaming fees that mobile operators charge.
This trend challenges small and medium businesses in a couple of ways. Picking a top notch service provider is imperative because VoIP calls quality can be scattershot at times. A large number of calls can often overwhelm a carrier network.
Also since the underlying technology is nascent, the roll out mobile VoIP services has been gradual rather than rapid to date. A range of companies, including start-ups, online VoIP providers, mobile virtual network operators (MVNO), mobile virtual network enablers (MVNE), and the mobile carriers themselves, are vying for acceptance. Google, Skype, T-Mobile, Telefonica, Verizon Wireless, and Vonage are some on the better known suppliers jockeying for position in this space.
Interest in this area is high, but the volume of successful business uses of the technology is low. With mobile VoIP services are working their way into the mainstream, small and medium business need to ensure that their use of these services helps rather than hinders their operations.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.