With an eye firmly fixed on the small and medium business market, Siemens Enterprise Communications overhauled its Unified Communications (UC) line. The companyï¿¼s OpenScape Office MX system, which is geared to companies with 150 employees, was enhanced, so it can be deployed more easily and includes integrated contact center functions.
With an eye firmly fixed on the small and medium business market, Siemens Enterprise Communications overhauled its Unified Communications (UC) line. The companyï¿¼s OpenScape Office MX system, which is geared to companies with 150 employees, was enhanced, so it can be deployed more easily and includes integrated contact center functions.Siemens made more than 50 enhancements to OpenScape Office MX system, which previously went by the moniker HiPath OpenOffice ME. The product now features a configuration wizard designed to simplify deployment. The UC system includes voice and conferencing services, presence, voicemail, messaging and mobility features. Designed to work with Microsoftï¿¼s Outlook, OpenScape Office MX enables users to drag and drop conferencing, call recording, and click to call features from within their Outlook windows. In addition, the system includes a presence-enabled multi-channel contact center application. Pricing for the UC systems ranges from $11,523 for a 50 user system to $21,278 for a 100 user solution.
Siemens has been a leading supplier of voice solutions for decades but now finds itself in a highly competitive market space for a couple of reasons. Increasingly, voice solutions are being melded with data and video systems. In addition, voice product designs are shifting away from traditional hardware based systems to more software solutions. With the recent enhancements, Siemens has a solid story to tell to small and medium businesses, but it could find itself being squeezed by market leaders Avaya and Cisco as well as Microsoft, which is now making a major play in the UC space.
Long term, it is unclear how Siemens will fare. In July 2008, the company formed a joint venture with The Gore Group, which had taken network equipment vendor Enterasys private. The idea was to combine the two companiesï¿¼ products, so they could have sufficient size to survive in a rapidly consolidating market. While this announcement improved Siemensï¿¼ UC offerings, those questions remain. So small and medium companies may find the vendorï¿¼s solutions appealing but may want to be cautious before acquiring them because the vendorï¿¼s future remains unclear.
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Infographic: The State of DevOps in 2017Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.
IT Strategies to Conquer the CloudChances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.