Government // Mobile & Wireless
Commentary
1/14/2010
08:17 PM
Fredric Paul
Fredric Paul
Commentary
Connect Directly
RSS
E-Mail
50%
50%

SMBs Boost Interest In Software as a Service

A new CompTIA survey of small and midsize businesses reveals growing interest SaaS and managed services.

A new CompTIA survey of small and midsize businesses reveals growing interest SaaS and managed services.The Third Annual SMB IT Spending Trends says almost 30% of SMBs no plan to implement SaaS solutions this year, up from 22% last year and just 14% in 2008. Similarly, 30% of SMBs say they intend to use managed services in 2010.

The move to outsourced technology solutions like SaaS and managed services isn't surprising, as 42% of SMBs don't even have a formal IT department. It also fits with SMBs ongoing need to conserve cash. Even though 70% of SMBs expected to grow revenue this year, they're still looking to control costs by keeping current IT systems in place as long as possible.

Where they are investing in IT, SMBs are looking for technologies "that are tied to instant return on investment," said Tim Herbert, vice president, research, CompTIA, in a statement. He added that "Between 70% and 80% of the SMBs we surveyed consider the usage of ERP, CRM and online e-commerce capabilities as strategic to their business, giving "business communication and customer outreach efforts" the highest priority.

However, SMBs are also concerned about integration issues when connecting SaaS and manageed services with their legacy systems, Herbert said.

The survey contacted 409 SMBs (businesses with 10-499 employees) in Q4 2009. Industries represented include manufacturing, finance and insurance, healthcare, government, and others.

Follow Fredric Paul on Twitter @ http://twitter.com/TheFreditor Follow InformationWeek SMB on Twitter @ http://twitter.com/InfoWeekSMB Get InformationWeek SMB on your mobile device

Comment  | 
Print  | 
More Insights
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - August 27, 2014
Who wins in cloud price wars? Short answer: not IT. Enterprises don't want bare-bones IaaS. Providers must focus on support, not undercutting rivals.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Howard Marks talks about steps to take in choosing the right cloud storage solutions for your IT problems
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.