Business/E-Business
Commentary
2/24/2011
09:40 AM
Connect Directly
RSS
E-Mail
50%
50%

Spiceworks Adds iPhone App

As they try to keep the company network functioning, IT technicians often move from place to place. Because many now carry smartphones, Spiceworks designed an iPhone application that helps them keep tabs on their networks and communicate with their coworkers.

As they try to keep the company network functioning, IT technicians often move from place to place. Because many now carry smartphones, Spiceworks designed an iPhone application that helps them keep tabs on their networks and communicate with their coworkers.The iPhone app enables IT pros to perform a number of functions. They can view the status of their servers, software applications and cloud services. Technicians can open, access, edit, and manage Spiceworks help desk tickets. IT support staff have access to community posts, where they can ask for help or search through comments on various management topics. They can also access employee contact information in case they need to ping a coworker.

Founded in 2006, Spiceworks took a different approach to delivering network management solutions. The company built a social networking type of community, one that now numbers 1.3 million members. In addition, its management software is available for free; the vendor generates its revenue via an advertising based model.

The new application, which is available in the Apple iTunes store, was designed because it scored high on the community Wish List. Delivery of similar applications for other mobile devices, such as the Google Android, would be helpful.

Comment  | 
Print  | 
More Insights
The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - August 27, 2014
Who wins in cloud price wars? Short answer: not IT. Enterprises don't want bare-bones IaaS. Providers must focus on support, not undercutting rivals.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.