Enhanced 911 service, which pinpoints the location of a caller in trouble, saves lives. But it technically isn't easy to accomplish. Cell-phone companies still can't provide the service to every subscriber, even after years of trying. So it shouldn't be a surprise that most voice-over-IP providers last week failed to meet an FCC deadline for providing E911 service.
A few companies like SunRocket and Qwest Communications said they were close to 100% compliant. Skype Technologies claimed an exemption, saying it wasn't really a phone company, while Vonage said a quarter of its VoIP subscribers had E911 service and asked for more time.
The next move is up to the FCC, which in its original order said companies not offering E911 services should stop marketing VoIP to new customers. If the FCC enforces that policy, it could bring growth of VoIP to a screeching halt. Of course, customers dying because emergency personnel couldn't find them in time might accomplish the same thing.
The FCC in the past gave other telecom companies years to deploy E911 service without shutting them down. It only seems fair that VoIP providers get the same consideration.
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.