Case Closed: When Open Didn't Work - InformationWeek
Software // Enterprise Applications
05:50 PM
[Ransomware] Taking the Mystery out of Ransomware
Dec 07, 2016
Lost data. Systems locked down. Whole companies coming to a grinding halt. When it comes to ransom ...Read More>>

Case Closed: When Open Didn't Work

Linux wasn't a box-office hit with Regal Entertainment Group, the country's largest theater owner with $2.5 billion in 2004 revenue. It's switching from open-source Linux to Microsoft Windows.

The company is undergoing a major IT overhaul to develop a common point-of-service application that can support box-office and food and beverage sales, as well as new customer-service kiosks. Part of this overhaul, expected to save the company $10 million over the next five years, includes swapping out as many as 10,000 IBM point-of-service terminals running Red Hat Linux with newer Fujitsu touch-screen devices and kiosks running Windows XP Embedded.

Where did Linux go wrong? The company tried to provide its own support for the computerized terminals, which are spread out across about 560 locations, but it didn't have the expertise to handle the job. "We didn't have Linux as a skill set," says Regal chief technology officer Cliff DeYoung.

Regal's decision last year to replace its point-of-service systems and add kiosks to accommodate new services provided an opportunity to re-evaluate Linux. Regal already had begun to migrate its corporate IT infrastructure to Microsoft products, replacing Novell Netware and GroupWise with Windows Server 2003 and Exchange Server 2003. The Windows environment will be easier to manage remotely because the company will use HP OpenView Radia tools to manage terminals the same way it does servers and desktops. Regal plans to support the new point-of-service systems itself, and it's more confident that it can support Windows than Linux.

Illustration by Dale Stephanos

In Depth: Open Source

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of November 6, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll