PeopleSoft Joins Knowledge Race
Additions to analytical tools suite let users extract and analyze data from CRM apps.
Remote Control
Businesses are integrating real/time remote/diagnostics data with CRM and ERP systems to boost sales and improve service.
PeopleSoft Enhances CRM And Supply/Chain Software
Vendor gains a slew of new customers, including the IRS, General Electric, and Pepsi.
Web Self/Service: A Good Buy
Maximize the effectiveness of your CRM initiatives while minimizing customer-service costs through Web self-service. A broad range of offerings are available with levels of functionality that range from content- to transaction-based services.
Pharmaceutical Firm Streamlines Clinical Drug Trials
Kyowa deploys digital workspace to facilitate communications among employees and partners.
IT Investments Pay Off For Financial Companies
Orygen remarkets its clients' customized apps and gives customers a cut of the sales.
Carrier Fans Sales With Data Mining
Air/conditioner maker turns to WebMiner to find out what its customers need.
Pharmacies Band Together To Share And Sell Drug Data
Technology behind venture makes it easier for drugmakers to access online data.
Online Repair Updates With A Click
Enterprise Moves to the Web to communicate with auto/repair shops and car-rental customers.
Owens Corning Gets Personal With Business Customers
BroadVision's content/management tools to help target manufacturer's Web site.
Dealers Try Online CRM
New system helps Mitsubishi dealers get information faster.
Time Warner Revamps Call Center
Productivity up by 35% with upgraded CSG system; customer service has improved as well.
Ingersoll/Rand Unit Tabs Corio To Host Siebel CRM Suite
ASP will run call-center, sales-force, and dealer-portal apps to facilitate Vehicle launch.
Chordiant's CRM App Acts As Online Guide For Shoppers
Vendor also updates Dialog Interaction Server from its ActionPoint acquisition.
Marriott Uses CRM Application To Boost Sales
Companies advised to take confusion out of their communication channels.
Make Sure Customers Get The Same Message
Companies advised to take confusion out of their communication channels.
IBM, SAP Strengthen B/To/B Ties
Deal puts SAP's portal and E-marketplace ahead of Ariba, i2
Blue Martini Poised To Overcome Economic Slump
Vendor of Java-based E-commerce and CRM apps expands offerings, reaches out to developers
'Practical PKI' Equals Purchasing Power
Service lets consumers securely shop online from any computer
Customers Come Into Focus With Combination Software
A host of new products combine CRM and business-intelligence technologies
Borders Adds Online Training To Call Centers
Web-based training at desktops streamlines instruction process for service reps
XChange Offers More Ways To Keep Customers Loyal
Upgrade can access legacy systems and front-office apps to collect customer information
Wyndham Bets On Personalization
Hotel chain taps wireless technology to make reservations, check in, and even open doors
Seagate Offering Analyzes Multidimensional Data
Crystal Analysis professional will let users extract and analyze data from OLAP systems
Amazon.com Taps SAS For Business-Intelligence Tools
E-retailer plans to simplify internal processes and boost customer-service efforts.
EDS Partners With CRM Software Developers
Services firm will offer strategy consulting, systems integration, and application hosting.
Annuncio Delivers Personalization
Vendor's latest release lets businesses tailor Internet marketing content for customers.
Software Offers Detailed Analysis Of Web-Site Visitors
Buystream upgrade captures extensive customer, product, and revenue information.
Front-Office System Integrates CRM
Yellowbrick's Visitant has specialized adapters for collecting and reconciling customer info.
PeopleSoft Provides Analytical Apps For CRM
Effectiveness Workbench tools analyze sales, marketing, and customer-support operations.
IBM Targets CRM Process With Printing System
Infoprint Color 130 lets users produce high-quality, customized documents in-house.
Act Globally, Serve Locally
Companies try to balance centralized CRM and local needs.
Analysis Turns To Action
New CRM packages emerge to help companies better understand and serve customers.
Call-Center Upgrade Embraces Electronic Interactions
Davox's Ensemble 2.0 lets businesses respond efficiently and quickly to customers' requests.
HP CRM Product Integrates Tools, Creates Virtual Data
HP CRM Product Integrates Tools, Creates Virtual Data E-vue software extracts customer data from multiple applications.
PeopleSoft Tackles CRM Integration
Vantive upgrade will connect front-end apps and back-end data sources.
CRM Tool Tracks Online Behavior
Quadstone System 3.0 lets users analyze customer data from many sources, including the Net.
Opinion
Keeping Customers Happy Isn't Easy
IT's Role In Bringing The
Customer Into Focus
Customer Focus On The
E-Commerce Frontier
Enterprise Resource Planning: The Customer
Really Is King
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CDQ Tool
Kit
InformationWeek Online brings you tools for measuring the quality of your customer
data.
Centrobe-Enterprise Customer
Management
Centrobe, an EDS company helps companies learn about their customers through
enterprise customer management.
The Institute For Quality
Center
IQC offers products and services to help your business measure quality, not just
satisfaction.
The Interchange
Group
A U.K.-based company, The Interchange Group is a supplier of customer relationship
management solutions and services.
Customer Relationship
Management
Andersen Consulting's CRM site offers case studies, conference information and more.
Front Line
Solutions
An independent consulting firm, Front Line Solutions provides services and solutions for CRM.
Peppers and Rogers
Group
Consulting firm that focuses on customer relationship management.
CRMGuru.com
A resource for business managers looking for answers to CRM-related questions.
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