Cross posted on DiversityI saw a tweet the other day that heralded the fact that someone I know who runs a business support agency had begun using microblogging service Yammer. Great you might say... well maybe.I''ve had previous conversations with this particular individual (who shall remain nameless for obvious reasons). A year or so ago I was surprised (actually somewhat flabbergasted) to receive an email from his PA telling me that this person had been impressed by an article I''d recently written. The email was all of eight words long - and I can''t help but wonder how much more time it took this person to instruct his PA to write it than it would have done to write it himself.One thing I enjoy about the dealing with software companies directly is that (generally) no matter what level you sit within an organization, you''re a technologist at heart and hence embrace different communication technologies. I''d be shocked if any of the SaaS CEOs that I''m in regular contact with actually had a PA let alone had their PA write their emails.This is in contrast to another organization I''ve been involved with (and yes, I''d love to name and shame but I won''t) this organization is a multi billion dollar business involved in selling telecommunication products and services and alas, a large number of the workers within the organization seem unable to use the phone let alone email.But all of this isn''t merely an exasperated rant - rather it''s a cry to think about culture, not technology. All the microblogging, collaboration, e-this, i-that and mobile everything else technology in the world is of little effect if the people within the organization have a culture that doesn''t encourage responsiveness, dialogue and open-communications. So please people - focus on the system, not the technology....
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.