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Cisco And IBM Partner In Contact-Center Products

Cisco Systems Inc. and IBM are jointly developing speech-enabled, self-service products for contact centers.

Cisco Systems Inc. and IBM on Thursday said they are jointly developing speech-enabled, self-service products for contact centers.

The joint products would combine IBM's integration and application infrastructure software and speech technology, called WebSphere Voice Server, with Cisco's Internet-based communications product, called Customer Voice Portal.

The combined products would enable customers to build and deploy customized speech applications for self-service transactions, such as transferring money from a checking account, submitting insurance claims, changing cellular phone plans, making hotel and car reservations, or finding the nearest store location using speech automation, officials with Cisco, based in San Jose, Calif., and IBM, Armonk, N.Y., said.

The new products would be available later this quarter. Pricing was not disclosed.

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