Gmail-To-Outlook Glitch Fixed - InformationWeek
IoT
IoT
Cloud
News
3/25/2010
12:31 PM
50%
50%

Gmail-To-Outlook Glitch Fixed

Google says it's resolved a problem with Google Apps that halted delivery of e-mails and other information to Outlook users.

Google has released a patch that fixes a bug that delayed delivery of e-mails to users of its Google Apps Sync for Microsoft Outlook offering.

The service, when working properly, lets users receive Gmail e-mails, as well as information from Google Apps' contacts and calendar tools, in their Outlook inboxes. But a server glitch has been slowing down or preventing the e-mail deliveries to Outlook for at least the past couple of weeks.

Google's App Sync team first reported the problem in a blog post earlier this month.

"We recently discovered a bug in Google Apps Sync for Microsoft Outlook that can cause a small number of email messages to not be downloaded to Outlook," team members said in a March 13 post.

"It primarily impacts customers who have been away from Outlook for more than a few days, so if you've been online every day or so, you shouldn't encounter the problem," the team said.

On Wednesday, Google said it fixed the problem and has commenced delivery of a patch to affected users. Apps Sync for Microsoft Outlook is a free add-on for the Premier and Education editions of Google Apps. The former is priced at $50 per user, per year, while the latter is available at no cost to educational institutions.

Some users of the paid version of the service complained that Google took too long to produce the fix.

"Google, I am paying for this service. My business depends on it. Unless I happen to log-on to the Web interface, I would never have noticed the missing e-mails," complained a user who identified himself as Jrdft, in a post on Google's support forum.

"OK Google guys, this is not funny any longer. We just lost a major deal because the email was missed. After I'm fired I'm sure my successor will be delighted to switch back to Exchange," said a user called Exmicrosoftie.

On the same forum, a Google employee going by the name Advisor Wesley apologized for the problem on Wednesday, said the fix would be "complete by the middle of next week," and promised that any missing e-mails would be automatically downloaded to users' Outlook inboxes.

Data centers have never been more strategic. But growing demands, flat budgets, and emerging technologies have IT teams sweating. That story and more in our March 22 all-digital issue. Download it now. (Registration required.)

Comment  | 
Print  | 
More Insights
Comments
Threaded  |  Newest First  |  Oldest First
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of the Cloud Report
As the use of public cloud becomes a given, IT leaders must navigate the transition and advocate for management tools or architectures that allow them to realize the benefits they seek. Download this report to explore the issues and how to best leverage the cloud moving forward.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll