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11/7/2012
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Dell Wyse Cloud Client Manager Tackles BYOD

Dell said its Wyse acquisition would lead to BYOD progress -- and with its new mobile management tool, the company finally shows its hand.

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When Dell purchased Wyse in April, the most tangible gains involved tools for virtualization and cloud-based management. The Texas-based company also alluded to BYOD ambitions, however, and has carried that theme through subsequent Wyse announcements. With Wednesday's unveiling of Dell Wyse Cloud Client Manager (CCM), which had been previewed under the name Project Stratus, those aspirations have taken shape.

The new SaaS tool offers IT a single point of administration for managing mobile devices ranging from Android and iOS smartphones and tablets to Dell Wyse thin and zero clients. By virtue of being cloud based, CCM is not only free of any additional on-premise hardware or software requirements, but also capable of extending beyond the corporate firewall.

The tool supports a variety of over-the-air mobile device management (MDM) and mobile application management (MAM) functions. These include an end-user self-service portal intended to mitigate the day-to-day burden placed on IT administrators. When a hotly desired new smartphone or tablet hits the market, a BYOD environment could be forced into a temporary standstill as IT staffers attempt to provision the new devices. The fact that many users rely on multiple devices -- that is, not only a smartphone or tablet but often both -- has only compounded this stress. By streamlining the device onboarding process, CCM hopes to circumvent the issue.

[ Read Does BYOD Make Sense For SMBs? ]

IT can use CCM to assign user rights and permissions to both individuals and groups, and to whitelist or blacklist applications. After these definitions have been established, users can use the portal to register their devices, which will automatically inherit the appropriate policies, configurations, and apps. Employees also can use the portal to reset system passwords, and, in the event that a smartphone or tablet goes missing, lock or wipe corporate data.

CCM includes additional nods toward productivity and system security. Regarding the former, IT can activate virtual desktop features that harness PocketCloud to allow mobile devices to securely access and manage content stored on home or office computers. As for the latter, CCM can not only generate real-time reports on device registration and usage, but also trigger alerts in the event of non-compliance. Dell says this feature, which includes audit trails for identifying and addressing problems, will enable IT to focus on critical security and efficiency issues.

In an interview, Rami Karam, product marketing manager for CCM, said Dell wants to address the fact that consumerization diminishes IT's control while expanding the expectations administrators face. "IT has the same demands," he said. "Corporate data must be secure, they have to manage costs and the end-user experience -- but they have to do it in an environment where they don't own a lot of pieces in the puzzle." The goal, he said, is to create a service that can manage the whole spectrum of challenges: Corporate-liable smartphones, employee-owned tablets, thin clients, and so on. "Being agnostic to the device," he remarked, "is where we think the biggest opportunity is."

Karam said that CCM's cloud-based model enables thin-client devices to be used outside the office more easily. "The thin client opportunity is huge, and growing quickly," he said. "We think this is the future, and that it's going to overtake local computing on devices." He conceded, however, that "enterprises and consumers want choice." Both thin clients and traditional mobile devices with onboard storage "will always exist, but the proportions might change," he said.

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Camatcam
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Camatcam,
User Rank: Apprentice
11/11/2012 | 10:17:04 PM
re: Dell Wyse Cloud Client Manager Tackles BYOD
Single source solutions such as this may be the option for future requirements as IT teams forgo the 'must be able to touch' legacy thought processes (even if it's their ICT supplier who does the touching / hosting) - sitting where I am working with both Government and Private level enterprise size customers it's a little hard to determine the actual end game they want to play.

I have some desiring the known, as in the Fusion Blackberry option (despite the ongoing delays and lack of real info on eta) and others willing to hand it all over to a 3rd party (hosted MDM such as AirWatch) with many looking at threaded services to cover selected groups within the organisation, MDM + MAM for some, MAM only for others.

However - the sell through for these customers relies strongly on the engagement process with many customers being targeted by their mobile carrier, their vistualisation partner, IT resellers, and end solutions resellers the confusion layers are deep and getting deeper.

I am recommending to my customers that engagement with the mobile carrier is a prerequisite step in all cases, ensuring that the end point devices can be reached to be managed in the first place is often overlooked by all parties - from there the customer requirements can be managed through the process of determination of must have, nice to have, don't need etc to get to a PoC / trial point and final deployment agreed to
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