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Dell Wyse Cloud Client Manager Tackles BYOD

Dell said its Wyse acquisition would lead to BYOD progress -- and with its new mobile management tool, the company finally shows its hand.

CCM infringes on territory already claimed by a slew of MDM and MAM vendors. "Our ambition is to make the product all-encompassing," Karam said. "Out of the gate, we're covering a large majority of what the MDM folks have." He also pointed out that some businesses experience frustration working with a variety of companies to manage their BYOD environments, adding that CCM reduces the situation to a single point of contact.

Even so, the MDM and MAM markets are already saturated and confusing. The fact that VMware's upcoming Horizon Suite shares CCM's one-stop management, security, and productivity goals will only complicated the already-competitive landscape.

CCM has the advantage of beating Horizon to market. It's also more comprehensive than some competing products, such as HP's Device Manager 4.5, which was announced one day earlier. But the top MDM and MAM vendors have had a few years to mature, and though CCM has most of the core capabilities, it doesn't include everything.

The rest is coming, according to Karam. He said that Active Directory-based authentication, for example, which Centrify recently brought to the cloud-based BYOD space, would appear in a later update. He also said that CCM already creates basic partitions between corporate and personal apps. Enclosing apps in secure wrappers similar to those MobileIron recently unveiled "is something we're looking at for 2013," he said.

In an email, Hector Angulo, product manager for Dell's cloud client computing, wrote that flexibility is one of CCM's differentiating qualities. "We remain agnostic to whatever computing infrastructure [a company uses]," he said, noting that CCM enables data access regardless of whether it has been virtualized by technology from Citrix, Microsoft, VMware, or some other vendor.

The tool also offers IT managers as much or a little visibility and management as they desire, he said. "CCM offers a great bridge for customers that may be very device management oriented today but [who] know that once they embrace consumerized IT they would be more user management oriented," said Angulo.

Angulo and Karam emphasized CCM's licensing model as another selling point. Two variants are offered: a free version that includes basic functions, and a pro version that offers the full range of features. The pro version will cost $5.50 per month per user. "The average user has three or four devices," Karam said, explaining the decision to offer a user-based, rather than device-based, model. CCM is available immediately in the U.S. and Canada. Karam said it will be expanding to other parts of the world in coming weeks.

InformationWeek Healthcare brought together eight top IT execs to discuss BYOD, Meaningful Use, accountable care, and other contentious issues. Also in the new, all-digital CIO Roundtable issue: Why use IT systems to help cut medical costs if physicians ignore the cost of the care they provide? (Free with registration.)

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User Rank: Apprentice
11/11/2012 | 10:17:04 PM
re: Dell Wyse Cloud Client Manager Tackles BYOD
Single source solutions such as this may be the option for future requirements as IT teams forgo the 'must be able to touch' legacy thought processes (even if it's their ICT supplier who does the touching / hosting) - sitting where I am working with both Government and Private level enterprise size customers it's a little hard to determine the actual end game they want to play.

I have some desiring the known, as in the Fusion Blackberry option (despite the ongoing delays and lack of real info on eta) and others willing to hand it all over to a 3rd party (hosted MDM such as AirWatch) with many looking at threaded services to cover selected groups within the organisation, MDM + MAM for some, MAM only for others.

However - the sell through for these customers relies strongly on the engagement process with many customers being targeted by their mobile carrier, their vistualisation partner, IT resellers, and end solutions resellers the confusion layers are deep and getting deeper.

I am recommending to my customers that engagement with the mobile carrier is a prerequisite step in all cases, ensuring that the end point devices can be reached to be managed in the first place is often overlooked by all parties - from there the customer requirements can be managed through the process of determination of must have, nice to have, don't need etc to get to a PoC / trial point and final deployment agreed to
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