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5/15/2013
05:45 PM
Larry Seltzer
Larry Seltzer
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Google Apps To Microsoft Office 365: 10 Lessons

Switching from Google Apps to Microsoft Office 365, you will find good and bad surprises. But overall, Microsoft's Web apps make the migration worthwhile.
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Microsoft needs to coordinate Windows accounts and Office 365 accounts better. More than once I ran into problems related to the distinction between my Windows account and my Office 365 account. Windows accounts, formerly known as Live (and Passport before that), are a distinct identity system from that used for Office 365.

Some of my migration problems were due to the unusual situation I apparently presented: My Windows ID was the same personal email address that I was using on the Office 365 domain. This confusion caused a 24-hour delay in getting the Office 365 domain properly set up and I was only able to do that with help from Microsoft support. I had to cancel my Windows ID and create a new one and even then, I had the impression that the system is unequipped for this circumstance and that the operations people had to do some sort of manual override.

There are many other circumstances where you'd think you could use your Office 365 ID instead of your Windows ID: Logging into a Windows 8 system or Windows Phone (pictured), for example. But unless the Windows system is on a managed domain, you'll need to use a Windows ID to log in and then log in separately to Office 365. This isn't a major pain, but it feels wrong and some users undoubtedly will experience the same confusion I did.

RECOMMENDED READING:

Skykick Tackles Microsoft Office 365 Migration Headaches

Microsoft Office 365 Steps On Google Enterprise Ambitions

Microsoft Office 365: How One Company Saves Big

9 Google Apps Security Secrets For Business

Google Apps Service Restored

National Archives Picks Google Apps For Government

6 Ways To Strengthen Web App Security

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AustinIT
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AustinIT,
User Rank: Apprentice
5/17/2013 | 5:10:12 AM
re: Google Apps To Microsoft Office 365: 10 Lessons
Hi Larry,
Great article and thanks for sharing your experience. I too ran into the same problem that you did early on in my learning of how to migrate users to Office 365. Namely the issue where your email address is in use as both a Windows account and as an Office365 email address. Before setting up my own Office365 subscription, I had my custom Domain hosted at a major ISP. My email address had been in use for years and I intended to keep using it once I migrated my custom Domain to Office365. I also happened to have had a Microsoft account that was setup using this same email address. This presented the problem you highlighted because Office365 setup using my custom Domain created a new O365 account with that same email address as well. The Office 365 account is completely different from the Microsoft account and will cause confusion to many users who are unaware of this distinction and its impact on working with the two Microsoft signons for their online services.
Microsoft needs to somehow address this issue because I'll bet it comes up often.
Other than that, I am glad you like Office 365. It has turned out to be one of the best products that Microsoft has created and it is only getting better.
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