SaaS makes it incredibly easy to replace on-premises software with cloud services. The problem: Most corporate data still resides in-house. Think of trying to use Salesforce.com without access to customer contact info or sales records. See the problem?
IT Service Management Must EvolveThe idea of technology being delivered as a service appeals to the 409 IT pros responding to our Service-Oriented IT Survey. But cloud providers are competing for that work, and CIOs are being selective.