Microsoft CRM, ERP Push: 4 Rants And Raves - InformationWeek
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3/6/2014
09:06 AM
Doug Henschen
Doug Henschen
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Microsoft CRM, ERP Push: 4 Rants And Raves

At the Convergence conference, Microsoft missed chances to distinguish its Dynamics ERP and CRM tools from rivals.

Delta Airlines senior VP and CIO Theresa Wise, left, discusses mobile capabilities will a flight attendant colleague and Microsoft Business Solutions executive VP Kirill Tatarinov.
Delta Airlines senior VP and CIO Theresa Wise, left, discusses mobile capabilities will a flight attendant colleague and Microsoft Business Solutions executive VP Kirill Tatarinov.

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D. Henschen
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D. Henschen,
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3/6/2014 | 9:31:25 AM
Salesforce/Workday growth vs. Microsoft Dynamics Growth
To put the cloud customer adoption in perspective, Salesforce.com (a $3 billion business) grew around 30% in 2013. Workday, a much smaller ($470 million) business grew around 70% in 2013. Kirill Tatarinov said the Microsoft Dynamics business grew 10% overall in 2013. He pointed out that AX grew 30% in North America and that Dynamics CRM has had 38 consecutive quarters of "strong, double-digit growth," with 9 out of 10 new customers choosing CRM Online. All those stats reinforce the arguement that Microsoft should be moving to multi-tenant ERP services sooner rather than later. But the die is cast and would-be customers will have to wait until 2015. NetSuite (a more direct AX competitor than Workday) is ready today.
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