Large companies move beyond the early-adopter stage, signing licenses for tens of thousands of employees.
Big businesses may have reached the tipping point in their acceptance of software as a service. Flextronics, the $28 billion-a-year contract manufacturer, said last week that upstart SaaS provider Workday will supply it with human capital management software for 200,000 employees worldwide. That's nearly 10 times the size of Workday's previous largest end-user license deal.
If it seems as if Flextronics CIO David Smoley is going out on a limb by licensing SaaS rather than on-premises software, he's not alone. Coca-Cola Enterprises CIO Esat Sezer recently signed up for 35,000 seats of Microsoft-hosted Exchange and SharePoint, and that number could double. Salesforce.com, which blazed the SaaS trail with a few hundred marketing execs here and a few thousand sales pros there, has a growing list of mega-accounts, too, including Japan Post with 40,000 users and Citibank with 30,000.
The numbers are impressive, but keep them in context. A self-service HR application like the one Flextronics will use doesn't have the same level of complexity as, say, SAP's manufacturing suite. That said, SaaS adoption is ramping up, and the appeal is obvious: By plugging into the applications "cloud," IT departments are freed up to work on more strategic projects. Human capital management, or HCM, "isn't considered an area of innovation and growth for companies," says Manjit Singh, CIO of Chiquita Brands, which, with 26,000 employees, represents Workday's second-largest customer. "Besides the need for simplicity, there's also the question of where companies want to invest time and resources."
Flextronics' Smoley is looking to replace 80 HR systems
Photo by Michael Bonadio
At a scale of hundreds of thousands of users, SaaS isn't a no-brainer. Workday and other newcomers still must prove they can support workloads an order of magnitude greater than before. Just seven months ago, Workday CEO Dave Duffield and president Aneel Bhusri said the vendor had work to do to scale its architecture for companies with tens of thousands of employees. They now say they've made it over that hump.
And CIOs need to check their assumptions about how much they stand to save. Microsoft senior VP Chris Capossela calls expectations of automatic cost savings from SaaS "overblown." Because SaaS is offered as a subscription, he says, "you're going to pay forever." In March, Microsoft revealed deals to provide "single-tenant" SaaS to a half-dozen large companies, including Blockbuster and Ingersoll Rand. Microsoft's multitenant SaaS is in beta testing now.
Flextronics CIO Smoley is counting on Workday to support employees in 30 countries, taking into account idiosyncrasies from Chinese law to German labor unions. Flextronics will share Workday apps with other companies, all relying on Workday to provide software that's fundamentally the same for everyone yet unique where necessary. Looking to replace some 80 disparate HR systems, Smoley compared Workday feature by feature with "all the traditional" providers of HR software, including Oracle and SAP.
IT Service Management Must EvolveThe idea of technology being delivered as a service appeals to the 409 IT pros responding to our Service-Oriented IT Survey. But cloud providers are competing for that work, and CIOs are being selective.