Cloud // Software as a Service
08:20 PM
50% Aims Service At Individuals, Smallest Businesses

The service, priced at $9 per user per month, allows users to store and manage contacts and accounts online. introduced its first product for individuals and very small businesses, offering them the ability to store and manage contacts and accounts online.

The Contact Manager Edition, introduced Wednesday, costs $9 per user per month and is available for as few as one or two users.

Features include the ability to store and manage contacts and accounts and track e-mail communications from Microsoft Outlook, Google Gmail and Yahoo Mail. In addition, users can run pre-configured and customized reports on contacts, accounts and associated activities.

The service can be customized to track specific data and is pre-integrated with with Google Apps, which is Google's online document collaboration service. typically targets its service to small and medium-sized businesses and departments of larger corporations. However, the software-as-a-service vendor has decided to take its products downstream as competition intensifies.

Marc Benioff, chief executive of the company, told a conference call last month following the release of financial results that Oracle and Microsoft were working hard to win business with their own subscription-based CRM software services. "We are seeing our competitors do just about anything to try to win a deal from us," he said.

Nevertheless, has managed to stay ahead of the pack. The company reported a year-over-year revenue increase of 20% for the second fiscal quarter ended July 31. Net income rose 112%.

CRM is popular with companies trying out a hosted software service, because it requires the least integration with on-premise software systems. As a result, traditional software vendors typically start with CRM in beefing up a presence in cloud computing.

InformationWeek Analytics has published an analysis of the current state of service assurance. Download the report here (registration required).

Comment  | 
Print  | 
More Insights
8 Steps to Modern Service Management
8 Steps to Modern Service Management
ITSM as we know it is dead. SaaS helped kill it, and CIOs should be thankful. Hereís what comes next.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest, Dec. 9, 2014
Apps will make or break the tablet as a work device, but don't shortchange critical factors related to hardware, security, peripherals, and integration.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of January 18, 2015.
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.