Community & Social Network Sites: Think Adoption, Not Deployment
Cross-posted from CloudAve by Ben Kepes.The three keys to adopting of community sites? Simplicity - Ease of use - Engagement.How to meet privacy requirements across different geographies and jurisdictions? Obviously much easier for inwards facing communities but even then there are different privacy requirements in different countries. Have a base level of information and make further information optional - Genentech allows users to change their own profile pictures and this has created additional buy in. Keep official directory of records and social networks separate - allow employees on social networks to represent to each other how they see their role, this is different from a formal employee record where job titles and descriptions are more formalised - the comparison gives users some useful context.Burton group disallows anonymous posting or pseudonyms and relies on the community itself to moderate the content that appears - "it''s amazing how much having CEO level access to a social network moderates the content posted on it (although I''m not sure if this is a good thing - isn''t the idea of social networks to allow for free ranging thinking, unencumbered by organisational imperatives? - ed.)Reach out to existing communities of interest to drive adoption - Harvard has a large number of craftspeople so reached out to them to seed the community. Who would have thought a Harvard University knitting group would replace physical meetups with virtual ones?Pre determine community champions to answer the initial questions until critical mass is reached and the community self-perpetuates. Find the "cool people" and get their buy-in - that then creates the evangelists going forwards. Give away the ownership so that the community doesn''t hinge on only one person - avoid the "Steve Jobs Factor".Who "owns" the platform? A difficult problem - the community needs to know that there is someone to go to when there are problems (e need for an owner) but at the same time need to feel a sense of ownership and autonomy (ie community owned).Try and find suites that tightly integrate discrete offerings for corporate social networking sites - blogs, wikis, forums, micro blogging etc.Thoughts around posting of inappropriate material - suggestion that fear of that is similar to fear of being attacked by a shark - highly unlikely. Genentech approaches it from a "base values" perspective - their social network is called GenePool and they tell their users "don''t pee in the pool".Discussion about sensitive topics (religion, sex etc etc)? Primarily it''s about trusting your users, setting a community culture and allowing for self-regulation. Thereafter a soft touch is sometimes needed to keep things "seemly".Sabretown has three community roles - content manager, "shady" administrator (for marginal/reported content) and lastly user administrator for updating community member records.
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.