Web Isn't For Everyone
Moving functions to the Web isn't the answer to Microsoft's problems ("Windows After Vista," Sept. 4, 2006). There always will be people who like to go on their computer to play a game or type a letter but want nothing to do with the Internet. I wouldn't want all my private information that I keep on a computer to be on some Microsoft server. I'll run Vista till the day I die if that happens, or switch to a Mac.
PC/Desktop Support Technician, Enap New Windsor, N.Y.
Remember The Customer
Dell's biggest problem is customer service ("Former PC Industry Darling Tries For Comeback As Dell 2.0," Sept. 18, 2006). Dell's quality is actually pretty good; the catch is when you have a problem. I have referred business to Dell for years, but no more. In a period of three months late last year, I had consecutive bad experiences that left me wondering what the heck is going on.
Stephen J. FosteR,
CIO Company name withheld on request
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.