Web Isn't For Everyone
Moving functions to the Web isn't the answer to Microsoft's problems ("Windows After Vista," Sept. 4, 2006). There always will be people who like to go on their computer to play a game or type a letter but want nothing to do with the Internet. I wouldn't want all my private information that I keep on a computer to be on some Microsoft server. I'll run Vista till the day I die if that happens, or switch to a Mac.
PC/Desktop Support Technician, Enap New Windsor, N.Y.
Remember The Customer
Dell's biggest problem is customer service ("Former PC Industry Darling Tries For Comeback As Dell 2.0," Sept. 18, 2006). Dell's quality is actually pretty good; the catch is when you have a problem. I have referred business to Dell for years, but no more. In a period of three months late last year, I had consecutive bad experiences that left me wondering what the heck is going on.
Stephen J. FosteR,
CIO Company name withheld on request
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.