Web Isn't For Everyone
Moving functions to the Web isn't the answer to Microsoft's problems ("Windows After Vista," Sept. 4, 2006). There always will be people who like to go on their computer to play a game or type a letter but want nothing to do with the Internet. I wouldn't want all my private information that I keep on a computer to be on some Microsoft server. I'll run Vista till the day I die if that happens, or switch to a Mac.
PC/Desktop Support Technician, Enap New Windsor, N.Y.
Remember The Customer
Dell's biggest problem is customer service ("Former PC Industry Darling Tries For Comeback As Dell 2.0," Sept. 18, 2006). Dell's quality is actually pretty good; the catch is when you have a problem. I have referred business to Dell for years, but no more. In a period of three months late last year, I had consecutive bad experiences that left me wondering what the heck is going on.
Stephen J. FosteR,
CIO Company name withheld on request
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