I enjoyed your article on the smartphone industry ("Get Smart," Oct. 30). However, you didn't place enough emphasis on the strength and security of RIM's integration between the device and the BlackBerry Enterprise Server. Much like Apple's iPod and iTunes, this is what makes it a truly seamless, reliable, and easy-to-use solution.
Director, Information Technology
Company name withheld by request
Architect Of Destruction
I see the same people who are agents of disruptive change for their users having "religious wars" over editors, compilers, browsers, and operating systems ("Are You A Change Agent? Easier Said Than Done," Nov. 6). Nowhere has it done more damage than in software development.
Granted, the winds of change are blowing at Microsoft. However, if the cadre in Redmond were really hip to Harold Wilson's meaning, they would have a chance of seeing the seeds of their own decay in the very tools they use and build.
Director of IT, Quality Trailer Products
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.