September 18-21, 2005 • The Westin Mission Hills Resort & Spa • Rancho Mirage, California



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The rapid pace at which business is moving and changing, which is driven by an increasing intensity in customer demand, is forcing companies to take a serious look at the very way their businesses are set up. Business processes that five years ago or even one year ago made sense may now be holding companies back competitively. Changes in how companies engage their customers, move products through the supply chain, track inventory, anticipate demand, manage information and more are necessary to ensure quality, enable innovation, and increase profitability. Experts in the latest business technologies and process optimization will share their ideas and experiences for reshaping the business and staying ahead of the curve.
  • Creating operational efficiency throughout the company and streamlining the supply chain
  • Optimizing visibility of customer, supplier, and employee information and putting that knowledge to work
  • Learning how IT professionals are at the center of architecting new competitive advantage
  • Determining which business processes are the most vulnerable to apathy – and which present the greatest opportunity for transformation – in your vertical market
  • Managing the pace of change without getting steamrolled by complexity
  • Technologies being highlighted include: Business intelligence, Web services, business-process management, SOA, CRM, supply-chain management, security, storage management, ERP, and more
Linda Dillman
CIO, Wal-mart
Michael Hawley
Director of Special Projects and founder of MIT's GO Expeditions program
Dr. Michael Hammer
President, Hammer and Company
Denis O'Leary
Personal Investor and Former CEO, LabMorgan Chase
Rob Carter
Executive VP & CIO< FedEx Corp.
Dan Drawbaugh
CIO, University of Pittsburgh Medical Center
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Richard Jeni
Comedian and Actor, Star of the HBO Comedy Special 'A Big Steaming Pile Of Me'



The Westin Mission Hills Resort & Spa
Rancho Mirage, CA


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Business-Process Innovation:
Using Technology To Redefine and Reinvigorate Competitive Advantage