Badgeville For Salesforce Boasts 'Native' Gamification - InformationWeek
Software // Enterprise Applications
12:51 PM
Connect Directly

Badgeville For Salesforce Boasts 'Native' Gamification

Badgeville competitor Bunchball introduced integration last year, but Badgeville claims a broader, more native experience, through tools built on the platform.

 7 Examples: Put Gamification To Work
7 Examples: Put Gamification To Work
(click image for larger view and for slideshow)
Sales managers seeking to set challenges for their teams and reward progress toward those goals will be able to do so from within's customer relationship management system with the Gamification platform player Badgeville for Salesforce app announced this week.

As the Dreamforce user conference gets under way in San Francisco, Badgeville is one of many cloud computing companies looking to associate themselves with the firm that invented the category. Badgeville's product is a Web service for gamification and other techniques for influencing behavior that can be integrated with other websites and applications. By launching an app on the AppExchange, tied to the gamification service, Badgeville is making it easier to craft a program for tracking salesperson performance, with badges for achievement displayed in the Salesforce CRM user interface and broadcast to the sales team on Chatter.

[ The 100% solution: Gamification: 75% Psychology, 25% Technology. ]

In addition to driving sales, the gamification app is designed to achieve results such as improved data quality, because users are more likely to win recognition if they update lead and customer records more diligently; and boosted collaboration, as team members see each other's recognitions reflected in Chatter. Points toward goals can be tracked at both the individual and team levels.

Competitor Bunchball introduced a integration a year ago and will be announcing an update this week.

Chandar Pattabhiram, VP of worldwide marketing at Badgeville, said one distinction is that Badgeville's version is actually not limited to the sales process but can be applied to any business process managed through the platform. Effective use of gamification "is not about picking one app and trying to gamify that" but about establishing "touchpoints" across the enterprise for reinforcing desired behaviors, he said.

Badgeville also has created a more "native" experience by building on, the developer platform, he said. That doesn't mean Badgeville has rewritten all its software on, but it has created an administrator's control panel in that environment. Instead of having to log into an external website to manage challenges or evaluate progress in the gamification system, authorized users will be able to perform those administrative tasks from within

Badgeville missions setup within

Follow David F. Carr on Twitter @davidfcarr. The BrainYard is @thebyard and

Social media make the customer more powerful than ever. Here's how to listen and react. Also in the new, all-digital The Customer Really Comes First issue of The BrainYard: The right tools can help smooth over the rough edges in your social business architecture. (Free registration required.)

Comment  | 
Print  | 
More Insights
Oldest First  |  Newest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of the Cloud Report
As the use of public cloud becomes a given, IT leaders must navigate the transition and advocate for management tools or architectures that allow them to realize the benefits they seek. Download this report to explore the issues and how to best leverage the cloud moving forward.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of November 6, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll