Software // Enterprise Applications
News
5/4/2006
06:15 PM
Connect Directly
RSS
E-Mail
50%
50%

Dan Sheehan, CIO Of Dunkin' Brands

Summer's approaching, and on a hot day, what's more refreshing than iced coffee or an ice cream cone? As Dunkin' Brands' new CIO, Sheehan plans to freshen up the technologies used to run the company's 13,000 Dunkin' Donuts, Baskin Robbins, and Togo's franchises.

Dan Sheehan, CIO of Dunkin' Brands

Photograph by Mark Ostow
Dan Sheehan
CIO of Dunkin' Brands

Interview by Marianne Kolbasuk McGee

1
ON THE MENU
New analytics tools for point-of-sale data will let franchise owners see, for instance, how many egg sandwiches they're selling compared with outlets that have similar demographics. "Owners think about profitability. They want to keep customers coming back and buying more."

2
NOT SO FAST
Coffee competitor Starbucks has Wi-Fi in many of its locations, but that's because, unlike Dunkin' Donuts, Starbucks shops are company-owned. "Getting buy-in from smaller mom-and-pop franchisees to invest in technologies like broadband is a challenge."

3
SPORTS NUT
Sheehan sits on his town's soccer board, coaches both a boys' and a girls' travel soccer team and a girls' travel basketball team, and umpires girls' major league softball. "Between my two kids, my wife, Michelle, and I travel between fields, gyms, and sports functions every weekend."

4
DREAM JOB
"I'd love to own a number of large sports bars on the ocean."

5
POINT MAN
A few years ago as CIO of direct-mail company Advo, Sheehan toyed with the idea of splitting his duties among several people, creating an office of the CIO. "It won't ever mesh. You need to be involved in all aspects of business processes. But it was an opportunity to think outside the box."

Comment  | 
Print  | 
More Insights
Building A Mobile Business Mindset
Building A Mobile Business Mindset
Among 688 respondents, 46% have deployed mobile apps, with an additional 24% planning to in the next year. Soon all apps will look like mobile apps – and it's past time for those with no plans to get cracking.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek - July 21, 2014
Our new survey shows fed agencies focusing more on security, as they should, but they're still behind the times with cloud and overall innovation.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
In this special, sponsored radio episode we’ll look at some terms around converged infrastructures and talk about how they’ve been applied in the past. Then we’ll turn to the present to see what’s changing.
Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.