Software // Enterprise Applications
News
5/4/2006
06:15 PM
Connect Directly
RSS
E-Mail
50%
50%
Repost This

Dan Sheehan, CIO Of Dunkin' Brands

Summer's approaching, and on a hot day, what's more refreshing than iced coffee or an ice cream cone? As Dunkin' Brands' new CIO, Sheehan plans to freshen up the technologies used to run the company's 13,000 Dunkin' Donuts, Baskin Robbins, and Togo's franchises.

Dan Sheehan, CIO of Dunkin' Brands

Photograph by Mark Ostow
Dan Sheehan
CIO of Dunkin' Brands

Interview by Marianne Kolbasuk McGee

1
ON THE MENU
New analytics tools for point-of-sale data will let franchise owners see, for instance, how many egg sandwiches they're selling compared with outlets that have similar demographics. "Owners think about profitability. They want to keep customers coming back and buying more."

2
NOT SO FAST
Coffee competitor Starbucks has Wi-Fi in many of its locations, but that's because, unlike Dunkin' Donuts, Starbucks shops are company-owned. "Getting buy-in from smaller mom-and-pop franchisees to invest in technologies like broadband is a challenge."

3
SPORTS NUT
Sheehan sits on his town's soccer board, coaches both a boys' and a girls' travel soccer team and a girls' travel basketball team, and umpires girls' major league softball. "Between my two kids, my wife, Michelle, and I travel between fields, gyms, and sports functions every weekend."

4
DREAM JOB
"I'd love to own a number of large sports bars on the ocean."

5
POINT MAN
A few years ago as CIO of direct-mail company Advo, Sheehan toyed with the idea of splitting his duties among several people, creating an office of the CIO. "It won't ever mesh. You need to be involved in all aspects of business processes. But it was an opportunity to think outside the box."

Comment  | 
Print  | 
More Insights
Building A Mobile Business Mindset
Building A Mobile Business Mindset
Among 688 respondents, 46% have deployed mobile apps, with an additional 24% planning to in the next year. Soon all apps will look like mobile apps and it's past time for those with no plans to get cracking.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Elite 100 - 2014
Our InformationWeek Elite 100 issue -- our 26th ranking of technology innovators -- shines a spotlight on businesses that are succeeding because of their digital strategies. We take a close at look at the top five companies in this year's ranking and the eight winners of our Business Innovation awards, and offer 20 great ideas that you can use in your company. We also provide a ranked list of our Elite 100 innovators.
Video
Slideshows
Twitter Feed
Audio Interviews
Archived Audio Interviews
GE is a leader in combining connected devices and advanced analytics in pursuit of practical goals like less downtime, lower operating costs, and higher throughput. At GIO Power & Water, CIO Jim Fowler is part of the team exploring how to apply these techniques to some of the world's essential infrastructure, from power plants to water treatment systems. Join us, and bring your questions, as we talk about what's ahead.