Government // Mobile & Wireless
News
7/18/2008
08:54 AM
Connect Directly
RSS
E-Mail
50%
50%

Dell To Offer Tech Services In Wal-Mart

The computer maker will start offering computer repair and home theater installation through Dallas-area Wal-Mart stores.

Wal-Mart on Thursday said Dell will start offering computer repair and home theater installation through Dallas-area Wal-Mart stores.

The pilot program will be tested this month at 15 stores, Wal-Mart said, adding that there were no plans at this time to expand the service outside of the Dallas area. "For Wal-Mart, the program provides an opportunity for us to understand more about what our customers need and expect in home installation and technology services, within a specific market," the company said in a statement.

The "Solution Stations" run by Dell will offer computer repair and installation of high-definition TVs, home theaters, and wireless computer networks. Pricing will vary according to the job. For example, installing memory in a PC in the store would cost $29, while installing memory in a home would cost $99, the Dallas Morning News reported. For installing a wall-mounted TV, connecting cables, and integrating three video components, Dell would charge $289.

In testing the service, Wal-Mart is apparently investigating whether to compete with other retailers offering similar services, such as Best Buy's Geek Squad.

Dell started selling its notebooks and desktops in Wal-Mart about a year ago. Since then, the computer maker has made its products available in Costco and Best Buy. Dell currently sells its products through 13,000 stores worldwide through a dozen retailers. The computer maker, however, still generates most of its revenue through direct online sales.

Dell is in the second half of a restructuring that started after the company lost market share to Hewlett-Packard, which surpassed Dell to become the world's largest computer maker. As part of the changes, Dell has improved its customer service and expanded its portfolio of support services for businesses.

Comment  | 
Print  | 
More Insights
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - July10, 2014
When selecting servers to support analytics, consider data center capacity, storage, and computational intensity.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join InformationWeek’s Lorna Garey and Mike Healey, president of Yeoman Technology Group, an engineering and research firm focused on maximizing technology investments, to discuss the right way to go digital.
Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.