IoT
News
News
1/29/2002
01:37 PM
50%
50%

Delta Air Lines Improves Its Web Site

The streamlined site expands personalization and loyalty-program features.

Delta Air Lines has remained true to its promise to improve customer service for its travelers. (See related story, Shifting Priorities.) The company has enhanced its MYOBTravel Web site, which is used by more than 6,000 small businesses.

The new site gives users the ability to customize their view of the site to suit business preferences, and promises easier navigation and expanded search options. Users can store customer profiles on the site to speed reservations processing, including the ability to store up to four credit cards for billing as well as loyalty membership identification numbers.

Customers can view their entire itinerary from hotel, car rental, and airfare reservations on a new screen panel, located on the left side of the Web site, and save preferences for future visits. Delta SkyMiles Medallion members can take advantage of benefits offered by the loyalty program by requesting fares eligible for the 800-Mile Delta Segment upgrade online. Before, customers had to call a reservations specialist to take advantage of such benefits.

The new site uses technology from ITA Software Inc. Orbitz.com, an online travel Web site that's partly owned by Delta, also uses ITA Software technology for search capabilities.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of July 17, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.