Infrastructure // PC & Servers
News
7/24/2008
06:23 PM
Connect Directly
RSS
E-Mail
50%
50%

Apple's MobileMe Continues To Sputter

In the latest technical issue, Apple said about 200,000 MobileMe customers haven't been able to access e-mail for nearly a week.

Apple this week confirmed some MobileMe customers have been unable to send or receive e-mails, adding more problems to the wireless syncing program since its rollout earlier this month.

On a support page, the company said a "serious issue" with a mail server has left about 1% of MobileMe subscribers without access to e-mails for the last six days. The number represents nearly 200,000 Apple customers.

MobileMe was described as "Exchange for the rest of us," but it has been plagued with technical issues since its launch. Some users reported issues with syncing contacts, backing up data, accessing the Web portal Me.com, and a slow update speed.

In acknowledging its problems, Apple dropped the word "push" from the MobileMe service description. It has also given subscribers a free month of service to make up for the bugs, but some customers are still upset.

"I think it has incredible potential, and the convenience is simply fantastic," read a note from a user named RodneyW on Apple's support forum. "However there are some pretty significant issues that have been exposed by the MobileMe rollout -- especially for hardcore users of the e-mail service."

The service is also facing harsh criticisms from some of the most high-profile reviewers in the tech industry.

Even regular Apple fan Walt Mossberg of The Wall Street Journal was disappointed. "If Apple does get MobileMe working smoothly, it could be a terrific service. But it's way too ragged now," he said.

New York Times tech columnist David Pogue called the latest technical snafu a "MobileMess," and was critical of how Apple was reacting to these problems.

"But the real problem is how Apple is responding," Pogue wrote. "For a company that's so brilliant at marketing, it seems to have absolutely no clue about crisis management."

Comment  | 
Print  | 
More Insights
Server Market Splitsville
Server Market Splitsville
Just because the server market's in the doldrums doesn't mean innovation has ceased. Far from it -- server technology is enjoying the biggest renaissance since the dawn of x86 systems. But the primary driver is now service providers, not enterprises.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Must Reads Oct. 21, 2014
InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
A roundup of the top stories and trends on InformationWeek.com
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.