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In This Issue:

  • Follow The Data: Apply advanced analytics to the sales pipeline, Web traffic, and social buzz to anticipate what’s coming, instead of just looking at the past.
  • A Practical Guide To Biometrics: Advanced methods and lower costs make authentication based on physical and behavioral characteristics a viable option.
  • How To Cultivate High-Potential Leaders: The departure of a high-potential director or VP is a lost opportunity, Larry Tieman says.
  • Hadoop Backing: NetApp takes a swipe at rival EMC with Cloudera alliance.
  • Low-Cost Outsourcing Is Waning: Early signs show that "the Indian model is over," an HCL executive says.
  • Call For Help: Google expands phone support for enterprise apps customers.
  • CIO Profiles: Monte E. Ford of American Airlines and AMR never let doubters stand in his way.

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