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InformationWeek's September Must Reads is a compendium of our best recent coverage of service management. Learn why software-as-a-service still isn't easy, how to approach the measurement of cloud performance, why cloud infrastructure holds the promise to customer happiness, and more.

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  • Zen & The Art Of Service-Oriented IT
  • SaaS: Still Not Simple-As-A-Service
  • Measuring Cloud Performance Is Like Flying Blind
  • You're Fast? Great. Are You Efficient?
  • Cloud & The Fuzzy Math Of Shadow IT
  • Why Customers Want Your Infrastructure In The Cloud

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