InformationWeek's September Must Reads is a compendium of our best recent coverage of service management. Learn why software-as-a-service still isn't easy, how to approach the measurement of cloud performance, why cloud infrastructure holds the promise to customer happiness, and more.
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IN THIS MUST READS:
Zen & The Art Of Service-Oriented IT
SaaS: Still Not Simple-As-A-Service
Measuring Cloud Performance Is Like Flying Blind
You're Fast? Great. Are You Efficient?
Cloud & The Fuzzy Math Of Shadow IT
Why Customers Want Your Infrastructure In The Cloud