Editor's Note: Raise The Bar On Business Processes - InformationWeek
IoT
IoT
Business & Finance
Commentary
8/24/2003
11:46 PM
Stephanie Stahl
Stephanie Stahl
Commentary
50%
50%
RELATED EVENTS
Threat Intelligence Overload?
Aug 23, 2017
A wide range of threat intelligence feeds and services have cropped up keep IT organizations up to ...Read More>>

Editor's Note: Raise The Bar On Business Processes

lan Trefler is pretty blunt about how he feels. Most of the stuff he reads about business processes is "the same old crap." Trying not to take his opinion personally, I heard him out. As the CEO of Pegasystems Inc., a company that sells business-process-management software, Alan obviously has a vested interest in who is doing what and how his company's products might improve it. And while I can't vouch for his products because I haven't seen them in action yet, I think Alan's philosophy is intriguing.

When it comes to business-process management or optimization, too much emphasis is put on the workflow: getting something from point A to point B in a better way, Alan contends. But companies need to think beyond just managing work. They need systems that can research, respond, and resolve issues by better understanding what a user intends to do with a piece of work. That means putting policies and procedures--ones that are written down and ones that are inside people's heads--into a rules-based system that can automate decisions and the processes needed to act on those decisions. Creating such a system allows the organization to know where its "brain" is, which, incidentally, could come in handy when there's a multistate blackout and you need to move a business process to another part of the company.

So, Alan's question for business-technology managers: "Do you know where your organization's brain is?" And my plea to Alan: Make sure you pay attention to the September issue of Optimize magazine (optimizemag.com), which will focus on business-process optimization--and it won't be the same old stuff you read all the time!

Stephanie Stahl
Editor
sstahl@cmp.com


To discuss this column with other readers, please visit Stephanie Stahl's forum on the Listening Post.

To find out more about Stephanie Stahl, please visit her page on the Listening Post.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll